What if I press my alert button and you can’t hear me?
Posted on January 02, 2015
in Senior Safety & Independence
Updated 9/8/2015 10:06am | Alert1 caregivers can only be in one
place at a time. Unfortunately that means someone won’t always be nearby to
care for you. What will happen if you need immediate attention and a caregiver
isn’t around? A lifesaving medical alert system can
protect you. Call 1-877-579-3625 for more information on Alert1 medical
The unfortunate truth is that seniors in need of assistance far
too often can’t get help when they need it. That’s why Alert1 responds
immediately when you press the help button on your medical
alert system. Our systems ensure those in need of care will receive
the help they need in the event of an emergency.
What happens when I press my senior help button?
Your help button connects you directly to our Monitoring Center. We respond to every button
press as if it were a real emergency unless you tell us you’re just testing. Alert1
provides critical care for members even if we are unable to hear a response
from them. If your loved one presses the button and the operator on the other
side can’t hear them, we’ll still follow procedure to ensure that they receive
After the senior alert button is pressed, our team
of US-based operators immediately responds to the member through the POM or Kelsi units. The operators will talk to
you, assess the situation, and contact your Circle of Care. We stay on the line
with your loved one until help arrives, and we will update you and the others
in the Circle of Care so that you are kept in the loop on your loved one’s
understand that incidents can occur at any moment, so when your loved one
presses their button we immediately contact them to see if they are in need of
help. In the instance that your loved one isn’t conscious or isn’t able to
respond, we send them immediate help and follow the customized procedures you
set up. Together with your loved one, you
can customize the circle of care. We can send an emergency responder or you
can have a friend or a neighbor as the first to respond in the event of an
incident. This list can also be changed or altered at any time.
What happens if Alert1 can’t hear me?
If your loved one triggers the medical alert system but is nonresponsive
in our attempts to communicate, we’ll contact you and the others in your circle
of care to respond. Our Monitoring Services will go to any length to ensure
your health and safety if you’re in jeopardy. The beauty of our system is that
we support you for any life circumstance, anytime.
We will get any distress call from your senior help button within two football
fields of the POM Unit, and the Kelsi unit works anywhere you go. Whether
or not we can hear you, we will still respond. With us you’ll never have to
worry about being unheard in your time of need. Your loved one doesn’t need to
say a single word to call for help.
The Fall Detection system adds another layer
of protection so that you can get help even if you are unable to press the help
button. Your help pendant will alert us in the instance a member has fallen and
will call for help automatically. The senior alert button then wirelessly
communicates to the POM unit and notifies the Monitoring Center of the incident. The
accelerometers within the senior alert button are sensitive and have been
calibrated to detect falls but not sound the alarm during every day wear. If
the alarm does trigger automatically, simply tell the operator that you are
okay and don’t need help. Again, if you are not able to verbally
communicate to our operators, your personalized processes kick in to alert
those within your circle of care or emergency responders as needed.
Who does Alert1 contact in an emergency?
When your senior medical alert
system is activated, your personalized circle of care will be notified. Your
custom contacts will be notified if you’re in a non-responsive state or if
we’re unable to hear from you. Additionally we’ll stay on the line with you
while your help is on the way. In your loved one’s time of need, we make sure
you are the first to know of any such incidents or mishaps that take place.
If we’re unable to reach the contacts within the circle of care
and you are unresponsive, we may then escalate the situation for emergency
responders to intervene. From our long track record within the business of medical
alert services, we find that it’s best to err on the side of
caution. We contact those that can provide the utmost care in the quickest
amount of time. We are ever vigilant in our mission to get our members back on
their feet in the event of an accident.
You can trust Alert1
follows the highest industry standards to provide superior monitoring services.
We’ve received CSAA Five Diamond certification for the exceptional service that
we provide our members. We’ve achieved Consumer
Affairs Accreditation for unparalleled consumer satisfaction.
At Alert1 we recognize the need for family, friends, or emergency
services to be alerted in the instance a loved one becomes impaired. Our
dedicated monitoring services keep their ears to
the ground to come to your aid at any hour of the day. With an Alert1 medical alert system, you’ll be heard in your
time of need even if you’re unable to express it verbally. Join today to
receive the peace of mind and safety attributed Alert1’s
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