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Who Do I Talk To When I Press My Senior Help Button?

Updated 7/24/15 4:20pm | When you press your senior help button, you will be connected directly to the Alert1 Command Center. Our caring US-based team will come on the line immediately. The trained operators speak with you and quickly send you the help you need. With unlimited emergency button pushes and talk time, we are here for you 24/7. Whether you are experiencing a medical emergency or are frightened at night, you will never feel alone with Alert1 just a button push away.

operator man/ senior safety

What happens when I press my help button?

When you press the senior help button on your Alert1 medical alert system, you will be connected to the Alert1 Command Center. An operator will come on the line to ask you if you need help. You will be able to tell them exactly what you need with 2-way voice communication. We will use your personalized list of responders in your Circle of Care to send you help. You don’t need to recall phone numbers in an emergency. We will stay on the line until help arrives so that you are never without someone by your side.

We know that it can be difficult to talk in a medical emergency. You will get help even if you are unable to speak. If we cannot hear you, we will first call you to see if you’re okay, and then we will start calling your Circle of Care. We follow the procedures you set up so that you always get help quickly when you press your senior help button. For those who are prone to dangerous falls, our fall detection medical alert can detect falls in the home and will automatically connect to the Command Center - even if you can’t press the senior help button.

What can I use my medical alert for?

You never want to feel alone and abandoned, especially when you are in distress. With an Alert1 medical alert system by your side, you will have easy access to our calm and comforting operators. We want to make sure you are safe - we stay with you until help arrives.

Medical alert systems are most often used for big medical emergencies, but you can call us for help with smaller things as well. Want someone to keep an eye on you as you walk out to get your mail? Frightened in the dark of night? Locked yourself out of your home? We are here for you 24/7, for anything you need. Don’t hesitate to push your senior help button – you get unlimited button pushes and talk time. Your safety and peace of mind is the most important thing!

glass building/ life saving alert

What certifications do your Command Centers have?

We have two Command Centers so that there are always people on staff to answer your call quickly. Our agents are dedicated to keeping you safe. You don’t have to worry about waiting for an agent to finishing taking a sales call before they help you.

Alert1 is a US-based company. As part of the Alert1 family, we keep you close to home. We do not outsource your loved ones to another country. Our emergency operators are extensively trained so that they can provide you with the best possible service. They know how to assess every situation so that they can help keep you safe. You can trust our CSAA 5 Diamond certification and UL listing – we take your safety seriously.

trusted logos

Do you offer multi-lingual protection?

Yes we do! Here at Alert1 we want you to feel comfortable speaking with our operators and asking for help. The Alert1 Command Center supports 190 languages, from Spanish to Chinese to French to Russian. Every moment counts in an emergency - there’s no time for cumbersome translations. Our operators will quickly send you the help you need. You will get the same great Alert1 protection in your preferred language.

Can you call a family member instead of 911?

Of course! We will call whomever you would like, whether that be 911, a family member, or a neighbor. You tailor the Circle of Care responders to fit your needs. You choose who we call, in which order. You can also set up notifiers who can’t necessarily come to your aid but want to be kept in the loop. Your daughter across the country deserves to know that you required emergency assistance. We make sure you get help quickly and ensure that those who care about you know about the situation.

helping hands/ help button

Do you offer protection at home and on the go?

Each of our Alert1 medical alert systems gives you the secure protection of the Alert1 Command Center. Whether you choose our classic home medical alert system, fall detection, or our mobile medical alert system, we are only a button push away, 24/7. We take care of our Alert1 family as we would our own. You’re in great hands, and we have the certifications and success stories to prove it. Don’t worry about being alone and afraid in an emergency – we will be by your side to take care of you.


8:16 PM on July 24, 2014 Lyons Vesuvius
Thank you for this article. Very informative
6:55 PM on July 27, 2014 Stan McCloskey
If I fall inside the house; how do EMTs enter. I keep my door locked at all times?
12:58 PM on August 11, 2014 cassandra roger
i was confused about this, thanks very much! im going to get my daughter to order an alert1 system for me
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