Who Do I Talk To When I Press My Senior Help Button?
Posted on July 24, 2014
Updated 7/24/15 4:20pm | When you
press your senior help button, you will be connected directly to the Alert1 Command
Center. Our caring US-based team will come on the line immediately.
The trained operators speak with you and quickly send you the help you need.
With unlimited emergency
button pushes and talk time, we are here for you 24/7. Whether you are
experiencing a medical emergency or are frightened at night, you will never
feel alone with Alert1 just a button push away.
What happens when I press my help button?
press the senior help button on your Alert1 medical alert system, you will be
connected to the Alert1 Command
Center. An operator will come on the line to ask you if you need
help. You will be able to tell them exactly what you need with 2-way voice
communication. We will use your personalized list of responders in your Circle
of Care to send you help. You don’t need to recall phone numbers in an
emergency. We will stay on the line until help arrives so that you are never
without someone by your side.
We know that it can be difficult
to talk in a medical emergency. You will get help even if you are unable to
speak. If we cannot hear you, we will first call you to see if you’re okay, and
then we will start calling your Circle of Care. We follow the procedures you
set up so that you always get help quickly when you press your senior help
button. For those
who are prone to dangerous falls, our fall detection
medical alert can
detect falls in the home and will automatically connect to the Command Center -
even if you can’t press the senior help button.
What can I use my medical alert for?
want to feel alone and abandoned, especially when you are in distress. With an
Alert1 medical alert system by your side, you will have easy
access to our calm and comforting operators. We want to make sure you are safe
- we stay with you until help arrives.
Medical alert systems are most
often used for big medical emergencies, but you can call us for help with
smaller things as well. Want someone to keep an eye on you as you walk out to
get your mail? Frightened in the dark of night? Locked yourself out of your
home? We are here for you 24/7, for anything you need. Don’t hesitate to push your senior
help button – you get unlimited button pushes and talk time. Your safety and
peace of mind is the most important thing!
What certifications do your Command Centers have?
We have two Command Centers so
that there are always people on staff to answer your call quickly. Our agents
are dedicated to keeping you safe. You don’t have to worry about waiting for an
agent to finishing taking a sales call before they help you.
Alert1 is a US-based company. As
part of the Alert1 family, we keep you close to home. We do not outsource your
loved ones to another country. Our emergency operators are
extensively trained so that they can provide you with the best possible
service. They know how to assess every situation so that they can help keep you
safe. You can trust our CSAA
5 Diamond certification and UL listing – we take your safety seriously.
Do you offer multi-lingual protection?
Yes we do! Here at Alert1 we want you to feel comfortable speaking with our
operators and asking for help. The Alert1 Command Center supports 190
languages, from Spanish to Chinese to French to Russian. Every moment counts in an emergency - there’s no time for
cumbersome translations. Our operators will quickly send you the help you need.
You will get the same great Alert1 protection in your preferred language.
Can you call a family member instead of 911?
Of course! We will call whomever
you would like, whether that be 911, a family member, or a neighbor. You tailor the Circle
of Care responders to fit your needs. You choose who we call, in which
order. You can also set up notifiers who can’t necessarily come to your aid but
want to be kept in the loop. Your daughter across the country deserves to know
that you required emergency assistance. We make sure you get help quickly and
ensure that those who care about you know about the situation.
Do you offer protection at home and on the go?
Each of our Alert1 medical alert systems gives you the
secure protection of the Alert1 Command Center. Whether you choose our classic home medical
alert system, fall
detection, or our mobile
medical alert system, we are only a button push away, 24/7. We take care of our Alert1 family as we would our own. You’re
in great hands, and we have the certifications and success stories to prove
it. Don’t worry about being alone and afraid in an emergency – we will be by
your side to take care of you.
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