About Us

About Alert1 Medical Alert

We are a medical alert system company. We develop and provide a broad range of innovative products in three primary areas of senior care technology.

AlertOne Services, LLC has a significant presence in all 50 states nationwide. We opened our first location in 1988.

Alert1 1000 Commerce Park Drive #300
Williamsport, PA 17701
Phone: 1-800-693-5433

Company At A Glance

No Contracts No Long-term Contracts Required
Highly Recommended Highly Recommended
Unlimited Talk Time Unlimited Button Pushes
Qualified Monitoring Qualified Monitoring
Fair Employer Fair Employer
Hassle Free Returns Hassle-Free Shipping
Secure Data Secure Data
Nationwide Service Nationwide Service
Multilingual Protection Multilingual Protection
Peter Kelly

Peter Kelly

Chairman, Alert1

Alert1 Headquarters

Alert1 Headquarters

Williamsport, PA

Reasons to Choose Alert1

No Long-term Contracts Required

No Long-term Contracts Required

We don't make you sign a long-term contract at Alert1. We offer an annual plan for the best value and a monthly plan for the most flexibility. We do not require a long- term commitment because we know that you will love your medical alert service.

Highly Recommended

Highly Recommended

The love keeps coming from our members, read our reviews on Yelp®, Consumer Affairs®, the Better Business Bureau®, Angie’s List® or on our own site. In fact, referrals from existing medical alert customers are our best source of new members. That word of mouth comes from the result of years of dedication to our medical alarm systems and the safety of seniors. If you refer your friends or family, you can earn an additional month of service you and your referral. Learn more on our refer a friend page.

Unlimited Talk Time and Button Pushes

Unlimited Talk Time and Button Pushes

Every Alert1 plan comes with unlimited talk time and button pushes to our members. You are never charged for the amount of button presses or for accidental presses. You can even use your button if you just want a conversation with someone. We do not hide our pricing from you. All pricing options are clearly stated online for your convenience. With Alert1, you know all your fees upfront.

UL Listed and Diamond Certified

UL Listed and Diamond Certified

How do you know the operator responding to your emergency call is reliable? Our Command Centers are CSAA 5 Diamond Certified. This means our operators go through a rigorous training program so they know how to handle and help you through any situation. At Alert1, we always stay on the phone with our members during an emergency. We would never want you to be alone in a scary situation. At Alert1, all our products go through UL’s rigorous testing facilities. We do this to certify that your medical alert device is always safe and fully functional. A UL Listing means we undergo random certification checks—you can trust that our certification is not a one-time thing.

Safe & Fair Working Environment – Thayer Certified

Safe & Fair Working Environment – Thayer Certified

At Alert1, we value ethically responsible work practices. That’s why we undergo a rigorous annual inspection and audit to ensure safe and fair working conditions for workers. Alert1 pays living wages, hires documented workers, provides a safe clean environment, and opposes child labor. Learn more about the inspection and audit process at Thayer Certified.

Quick-Ship Options

Quick-Ship Options

We offer next-day, two-day, and 1-5 day priority shipping options for our members. We want to ensure you get the fast help you need. Help delayed is help denied.

PCI and HIPAA Compliant

PCI and HIPAA Compliant

Alert1 is Payment Card Industry (PCI) compliant because we have met requirements set by the PCI Security Standards Council (SSC). This Data Security Standard (DSS) is ensures that all companies process, store and transmit credit card information in a secure environment. At Alert1, we also take some extra precautions to adhere to PCI DSS. We stop call recordings when obtaining credit card information to ensure that those who listen later don’t hear any sensitive information. We utilize shredders when disposing of invoices or papers containing any sensitive credit card information to protect your data. Alert1 is HIPPA compliant. This stands for the Health Insurance Portability and Accountability Act. The HIPAA act protects employee’s health insurance portability and confidentiality of health information. At Alert1, we value confidentiality. We carry this belief with us throughout all aspects of our business.

Nationwide, US-based Service

Nationwide, US-based Service

Alert1 provides service across the entire United States. We work with your local emergency services—EMT, Fire, Police, etc.—to ensure you or your loved one gets help immediately in any emergency. US-based means we are not outsourcing your loved ones to another country. All of Senior Care Specialists and Command Center operators are based here in the United States. With Alert1, you will be treated like family.

We Support 190 Languages

We Support 190 Languages

Do you feel more comfortable in another language? When you are in need of help, you don’t want to struggle with another language. Our Command Center supports 190 languages. Alert1 wants you to feel at ease when speaking with our operators and asking for help. No matter which language you speak, the Alert1 Command Center will take care of you.