Alert1 Careers: Unlock Your Potential!

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When savvy seniors need a medical alert, they contact Alert1. Alert1 is a nationwide company that truly makes a difference in the lives of our members and their families. Our medical alert systems bring safety, independence and peace of mind to seniors, caregivers, and medical professionals.

Alert1 has provided specialized medical alert bracelets, fall alert devices and senior medical alert systems since 1988. Now, we are looking for motivated and qualified individuals to grow with our growing company. 

We offer jobs in Williamsport, PA as well as in our support center in San Jose, CA. Pennsylvania is our operational hub and houses our call center and core business functions. San Jose is our marketing and corporate accounting location. We are a small company and all divisions work together to provide world class customer care. 

Are you a student attending university or college? Apply to our Student for Seniors Scholarship Today.

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Our Approach to Recruiting

Alert1 is committed to selecting qualified candidates that can grow with the company and help us achieve our mission of being a leader in delivering a superb customer experience. We want to dazzle both prospective and current customers as we become the nation’s leader in helping seniors age in place.

We are very selective with who joins our team. We want to make sure our members are being served by caring individuals with high character. If you are interested in joining our team, please submit the form on the bottom of this page. 

Life at Alert1

employees.alert1 medical alert systems

At Alert1, we know that our teammates are the key to our success, so we focus on training, support and development for each and every one of our team members. Each teammate starts with a robust training program designed to help them serve our members.

We consistently reward teammates who attain results, provide great service, and are supportive of their team. Most importantly, we know that to be truly successful we have to balance the need for a profit with the reward of providing a necessary and quality service to our customers and their loved ones.

employees.alert1 medical alert systems

 

“I work at Alert1, because
I love making a difference."

Our Core Values

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  • We save lives and provide more tomorrows together
  • We support freedom, independence, and the pursuit of happiness for seniors
  • We expect results
  • We believe revenue growth provides opportunity and profits provide possibility
  • We embrace constant change
  • We believe the best team wins
  • We bring our best selves everyday
  • We never stop getting better

Our Company Goal

TODAY: Be the leading medical alert company in the country

TOMORROW: Provide a product or service to every household in America

About Alert1

Alert1 is a progressive company that continues to succeed and grow and offers the excitement, energy and growth opportunities of an established company.

As an Alert1 teammate, you could be working with seniors or their relatives to provide information about medical alarm systems, selling or marketing services to referral providers, refurbishing or maintaining equipment, or resolving issues to help our customers live safely and independently in their own homes.

Positions at Alert1

Alert1 is currently hiring for Member Care, Marketing, and Accounting, but feel free to apply to any position including:

  • Customer Service
  • Inside Sales
  • Outbound Sales
  • Marketing
  • Advanced Customer Service
  • Technical Support
  • Shipping
  • Receiving
  • Helpdesk/Troubleshooting
  • Collections/Accounting

We want to dramatically improve our senior citizens' ability to remain independent and self-sufficient for as long as they would like. If this vision resonates with you, and you have the requisite skills we seek, we would like to hear from you.

Hiring Member Care Now (Williamsport, PA)

Job Description

Do you love working with people? Do you enjoy helping others? Alert1, America’s most trusted provider of medical alert systems for 27 years is hiring for our Customer Service Department in Williamsport’s Water Tower Square! We are looking for driven, professional, committed, reliable, and prepared individuals that are ready to learn and grow! Alert1 offers competitive pay and excellent benefits. Join the Alert1 family and help seniors have more tomorrows! 


  • Job Responsibilities 

    You receive inbound calls from customers seeking help. You carefully log caller information to pull up the customer's digital file, and speak in an engaging manner, with an eye toward understanding what the issue is and helping resolve it in a timely manner. You make the caller feel heard and understood, and represent the company in a positive and trustworthy way.

    For example, you may:

    • Start or disconnect service
    • Answer billing questions
    • Aid in technical support
    • Enter data


    About You

    • You have a warm, caring phone voice, and a crisp, professional phone demeanor.
    • You are an excellent listener, and you find it easy to hear what people are really saying, even beyond what their words convey. You do not cut people off when they speak; you let them finish.
    • You desire meaningful work in addition to the opportunity to develop and hone your skills.
    • You're rewarded by helping others solve service or technical problems.
    • You're good at keeping a regular schedule, and you're rarely late.
    • You type 50+WPM.
    • You have some experience working in a customer-facing role, especially in retail.
    • You get along well with your team members, and you're willing to provide support and feedback.


    Disclaimer 
    This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of you.

    Equal Opportunity Employer
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Job Application Form

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