How Alert1 Medical Alert Systems Work
Get the help you need fast.
Press Button
Your 100% showerproof help button will get you help for any type of emergency, big or small, 24/7
Connect
A US-based operator from one of our two Command Centers come on the line to assist you in seconds. Even if you cannot speak– we follow the procedures set up ahead of time to make sure you get help
Get Help Fast
We stay on the line with you until help arrives so that you are never alone. We reduce worry by notifying your family members, neighbors or doctors
Peace of mind at home and on the go
- Fall Detection Not Available
- Speaker in the Watch
- Phone Not Required
- Fall Detection Included
- Speaker in the Button
- Landline Not Required
- Fall Detection Included
- Speaker in the Button
Which Medical Alert System is Best for Me?
What do you need from your medical alert?
Help at the push of a button:
Choose a necklace or wristband to protect you at home. If you fall, your medical alert will be right there to get you help.
Fall protection at home:
Choose our home medical alert with fall detection sensors. When you fall, this help button can detect your fall and send out the help signal. You will get help even if you can’t press your button.
Mobile coverage:
Use Alert1’s mobile medical alert for easy protection and access to help on the go.
Fall detection you can take with you:
Choose the mobile fall detection medical alert, which can sense falls and automatically call the trained operators at our US-based Command Center.
Protection both at home and on the go:
Choose our mobile + home fall detection to adapt to your daily needs.
Medical Alert FAQ
Q. Can the medical alert detect falls? How does fall detection work?
A. Yes, we offer medical alerts with advanced fall detection technology. Even if you fall and can’t speak, the medical alert can detect your fall and signal our 24/7 Command Center for help.
Fall Detection has motion sensors that measure the speed and direction of the fall. The motion sensors watch for sudden, drastic changes to determine a fall. When a fall is detected, the motion sensors automatically send out a help signal to the Command Center. Fall detection does not detect 100% of falls - you should always press your button if you need help.
Q. Does the medical alert work in my area?
A. Alert1 serves members in all 50 states. Depending on the device, Alert1 medical alerts use AT&T and Verizon networks to call our Command Center.
Q. Who helps me after I press the help button?
A. When you press the help button, a specialized operator at our 24/7 Command Center gets on the line. After checking your status, our operator will call your customized contact list of family members, neighbors, and 911. Our operator will stay on the line until help arrives.
Q. Can I wear my help button in the shower?
A. Yes, all Alert1 medical alert systems are showerproof. We recommend you wear it in the shower everyday, as the risk for falls increases in the shower.
Q. How do I wear the medical alert?
A. Your medical alert button can be worn in one of the following forms:
1. Necklace
2. Wristband
3. Belt Clip
For medical alerts with fall detection, we recommend wearing your fall detection pendant at heart level.
Where It Works
Alert1 covers all 50 states in the country. Alert1 uses AT&T and Verizon service to provide the strongest connection when you signal for help. Whether you’re at home or traveling across the country, you can trust Alert1 to protect you 24/7.
If you are using a home medical alert, the help button works up to a 600 feet range from the base unit. This range can vary. We encourage you to test your medical alert throughout your home.
You can find more information on Alert1 coverage area.
Can I Choose Who Helps Me?
Alert1 lets you choose who comes to help you. Upon joining Alert1, you get to create your Circle of Care, your personalized list of emergency contacts. Your Circle of Care can be anybody from your family members, neighbors, or 911 emergency services.
When you press your help button, you will be connected to our Command Center. Our trained operators will call the contacts you chose in your Circle of Care and then stay on the line with you until help arrives.
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