What If I Press My Help Button And They Can't Hear Me?
Posted on August 24, 2015
When you press your help button, you are connected to an
operator at one of our two US-based Command Centers. If you press your button
and cannot speak or the operator cannot hear you, they will start by calling
you house phone in case you pressed the button by accident. If you cannot be
reached, they will immediately dispatch help from your Circle of Care.
Every minute counts in an emergency and this feature will
guarantee help is on your way. We know that when we cannot hear you that may be
the time you need us the most. We do not take any call lightly.
What is a Circle of Care?
of Care is who we contact when there is an emergency. When you set up your
medical alert system, you decide who is contacted and what order they are
contacted in. We will call your neighbor, your family, 911, or whomever you
want to respond.
We can also notify your loved ones if there is an emergency
and keep them in the loop. You customize your contacts to best fit your
situation. The best thing about the Circle of Care is that you can change it
whenever you want to. Feel free give us a call at any time!
What happens if my contacts don’t pick up?
If your contacts do not pick up, don’t worry, we are
prepared to get you help no matter what. We will go down the list of your
contacts until someone answers. When there are no more contacts left we will
When we are sure help is on the way, we will notify your
contacts that you like to keep in the loop, but may be too far away to check on
you. We will get you the help you need and keep everyone updated.
Who comes on the line when I press my help button?
At Alert1, we have two US-based Command
Centers so there is always someone on duty to answer your call quickly. Our
caring operators are trained to be calm and reassuring in case of emergencies.
They know how to assess every situation to keep you safe.
Don’t worry if you feel more comfortable speaking a
different language. At Alert1, we
support 190 different languages so you do not have to struggle with a language
when you are in need of help.
command centers are CSAA
5 Diamond certified and have a UL
(Underwriter Laboratories) listing. This means that our operator go through
a rigorous training program and are dedicated to the highest quality of
excellence. We undergo random certification checks and are committed to the
highest levels of customer service. We will always give you the best protection
What happens if I accidentally press my help button?
Don’t worry about accidentally pressing your button. Just
inform the operator that it was an accident and they will verify your name and
address and wish you a good day.
You get unlimited button pushed and talk time, so don’t
worry about accidentally pushing your button. We are always happy to hear from
you. Never hesitate to push your help
button during an emergency.
Do I have to push my button to get help?
At Alert1, we offer fall
detection technology that automatically sense a fall and notifies the
Command Center. This pendant will get you help even if you cannot press your
button. The fall detection pendant has
undergone years of testing and calibration to differentiate between a fall and
everyday movements. A certified operator will come on the line and send help
your way immediately.
If the alarm does trigger automatically, simply tell the operator
that you are okay and do not need help.
If you are not able to verbally communicate to the operator, they will
alert those within your circle of care or emergency responders as needed.
How do I know my help button is working?
We perform a silent test of your medical alert every 28 days
to guarantee everything is working properly. We also encourage you to regularly
test the button yourself. At the Command Center we love to hear from you and
know that you are safe. Testing the button will not only ensure it is working
properly, but you will get used to talking to the operators and it will ease
any worries you may have about the process.
Alert1 is there for you
No matter what the situation is, we have you covered. You
will never have to worry about being alone and afraid in an emergency. Give us
a call and we can help you choose the senior medical alert system
that best meets your needs. Alert1 can
give you the peace of mind to age independently and safely.
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