Alert1’s Key to Protection: the Circle of Care
Posted on June 25, 2014
in Senior Safety & Independence
Updated 7/16/15 11:55am | The key
to Alert1 protection and safety is Circle
of Care. What exactly is that, you ask? The Circle of Care is the
group of people we setup to contact when you press the emergency help button on your medical alert system.
Can you guess how many emergency contacts should be listed
on your medical alarm system? Our recent data suggests that 4 emergency
contacts is the optimal number to ensure you receive immediate help. With Alert1 medical
alert systems, we allow you to update and customize your Circle of
Care (emergency contacts) at any time.
How to Set up the Circle of Care
To set up the Circle of Care you
only answer a few questions after you order your Alert1 medical alert system.
Once you do that, we do all the work and customize it for you! You can add
multiple people to your Circle of Care. We recommend that you include family,
friends or nearby neighbors.
One of our most commonly asked
questions is: Who shows up when I press my emergency help button on my medical alert
system? The answer is, the right person to get you help! When we
customize your Circle of Care, you can prioritize your contacts so our
Emergency Command Center knows who to call first. It may be a friend, family
member, caregiver or 911. We automatically include your local 911 services free
Alert1 Responders & Notifiers
Our medical alert systems have
two main categories of contacts in the Circle of Care: responders and the
notifiers. As the name suggests, the responder is someone who helps you during
an emergency. When you press your call button during an emergency, the responder
is the first person we contact.
Responders usually include
family, close friends, neighbors, and the emergency services. Responders need
to live close enough to you that they can quickly reach you during an
emergency. If none of your friends and family live close enough to you to help
quickly, don’t worry, we can set 911 as your primary responder and they will
get you help quickly.
The notifiers, as the name
suggests, are your contacts that are notifiers when you have an emergency.
These are usually family and very close friends that live too far away from you
to offer any help when there is an emergency, but who will want to know if you need
help. The notifiers will be informed about your emergency after you have gotten
the help you need. You’re always in the know with a call if help is dispatched
to a loved one.
Circle of Care Examples
To better understand our
emergency procedures, let’s look at the story of Eliza from West Virginia.
Eliza has a son, Sean, who lives in the bustling metropolis that is New York
City. Because Sean lives in New York, he is way too far away to be of any
immediate help should an emergency arise. Thus, Eliza chose to have Sean notifiers
if she ever has an emergency. Fortunately her nephew named Rick that lives in
the next town, making him the perfect responder. Eliza also wants to contact
her brother Aaron should anything happen to her. Thus Eliza has her Circle of
Care when she orders her Alert1 medical alert system be:
- Call Rick, her nephew (Responder)
- Contact Sean, her son (Notifier)
- Contact Aaron, her brother (The Notifier)
- 911 (Backup Emergency Responder)
Another likely scenario would be
that Eliza’s may not have nearby responders. Instead her nephew Rick lives out
of state neighboring West Virginia. That means when Eliza gets her medical
alert system, none of Eliza's family and friends can be her responder. This
means Eliza can simply put the Emergency Services as her responder. When Eliza
presses her emergency help button on her medical alert system, her Circle of
- Call 911 (Primary Responder)
- Contact Sean, her son (The Notifier)
- Contact Aaron, her brother (The Notifier)
Updating Your Circle of Care
change and people move around, so there will probably be a time in which you
will need to change your Circle of Care. Don’t worry! Changing your Circle of
Care on your medical alert system is really easy! All you have to do is call Member Care Services and they will guide you through
changing your Circle of Care. It only takes a minute or two.
The Circle of Care is both easy
to set up and extremely helpful! We make sure you receive all the assistance
you need as well as inform your loved ones about your condition. We can also
respond faster to emergencies because we have all the contacts pre-programed in
our system! Plus, when you can’t speak during an emergency, we can still get
the right people to come at the right time with the Circle of Care. Changing
the Circle of Care is easy too, so don’t hesitate to update it to better fit
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