Medical Alert Command Center

With Alert1®'s nationwide medical alert command center, help is always available at the push of a button. When you press the emergency call button, a signal is sent to the monitoring console. An alarm is immediately sent to our 24/7 command center. Within moments, a highly trained operator is on the line, ready to help. And, our operators will stay on the line with the customer in an emergency--until help arrives.

Certified US-Based Emergency Response Centers

The Alert1 commitment to quality and responsiveness is particularly important for our command centers. With multiple monitoring centers located in the United States, Alert1 can keep answering calls even if a natural disaster takes one of the centers offline.

These command centers are CSAA Five Diamond Certified, which means they undergo a rigorous, independent certification process each year and commit to quality standards. Additionally, the centers are subject to random inspections and are certified by UL Labs, a nationally recognized testing laboratory. All operators are US-based English speakers and have access to a team of interpreters that can speak 50 other languages in addition to English.

The Right Help in Any Emergency

The Alert1 monitoring service provides an important lifeline for seniors with chronic conditions that increase their risk of falling, or which could leave the senior in a state in which they need help rapidly. However, emergency monitoring can also help a senior living alone figure out the right type of help to summon--police, fire, medical, or a friend, neighbor of family member--depending on the situation. 

Evaluating Providers

Not all emergency monitoring services are created equal. When evaluating different providers, consider the following:

• How long has the provider been in the business of delivering emergency monitoring?
• Is the provider following industry standards for quality and reliability?
• Is the provider commited to ongoing training and process improvements?
• Has the provider invested in standby generators with multiple independent fuel sources which allows continuous alarm monitoring despite equipment failures, storms, or outages?
• Does the provider stay on the phone with the customer until help arrives, or does the provider request emergency assistance and then disconnect the call?
• Has the provider invested in facilities that are in different geographic areas to avoid a local disaster shutting down the emergency response centers?
• Has the provider invested in infrastructure, facilities and training to ensure that an alarm signal will never be lost, even if one of the response centers has a major failure?

Alert1’s command centers have built a leading infrastructure to dramatically reduce the possibility that you or a loved one will be unprotected in case of a disaster in or near the monitoring center.

Get safety and independence today. Call us now and protect yourself with the nation’s most reliable medical alert system.