When I Press My Alert1 Emergency Call Button, Who Shows Up?
Posted on June 18, 2014
in Senior Safety & Independence
8/24/15 4:28pm | This question is one of Alert1’s most commonly asked
questions. As everyone seems to ponder
this medical alert related question, we thought it would be nice if we
answered this question for everyone to know. The answer to this question depends
on who you want to show up. The beauty of the Alert1 medical
alert system is that
we customize who we contact to show up to best fit your situation.
press your emergency call button, the first thing
that happens is that the POM calls the command center. Once the POM reaches the
command center, a representative there will ask you what assistance you need.
Now, pushing the button does not necessarily mean that there is an emergency,
as you could be calling your contacts or just be testing your medical alert
If there is an emergency, who will show up to help me?
up depends on the situation. Most likely someone from your Circle of Care will show up. What’s that? The Circle
of Care is the group of people you want to contact during an emergency. This
includes the people you want to notify and the people you seek for help.
of Care is set up when you get your Alert1 medical alert system. You can
have up to three contacts in your Circle of Care and they usually include:
family, friends, and/or the emergency services. The really neat thing about the
Circle of Care is that you can always change it whenever you want to. Feel free
give us a call! Examples always help, so let’s look at Jenna from the snowy
slopes of the Sierra Nevada to understand this better.
When creating your Circle of
also choose who the representative should contact first and second and so
on. Jenna is setting up her Circle of Care and is currently contemplating who
to add on her Circle of Care. Her daughter, Louise lives in the hot and sunny
land of Arizona, so she lives too far away to offer help to Jenna should an
emergency arrive. However, her son Barney is a perfect contact because he lives
literally 5 minutes away. Jenna would also like her best friend Josie to be up
to date on her status, so she wants Josie to be notified whenever something
happens. Jenna therefore creates her Circle of Care to be:
- Call Barney for help
- Notify Louise (her daughter in Arizona)
- Notify Josie (her best friend in Florida)
What if there is a more appropriate way to address the emergency?
Now, we understand that the
Circle of Care is not necessarily the best way to get help for every emergency.
In fact, we always seek to understand the situation first so that our
emergency operators quickly send the help you need.
Let’s go back to Jenna’s story.
Let’s imagine that one night, Jenna woke up to the sound of someone rifling
through her silverware on the first floor. Scared, Jenna pressed her emergency
call button. Her POM then chimed, “Hello, Jenna, how may I assist you?”
Kelly whispered, “I think there’s
a robber on my first floor.”
“Ok,” the representative
whispered back, “should I call 911 and then notify your son, daughter, and
“Yes, please do.”
The police arrived in 5 minutes
and found out an open patio door and a pair of black bears rifling through the
silverware. Situation resolved.
At Alert1, we always try to
access the situation in order to see what would be the best possible solution.
If we had robotically gone through the Circle of Care, the result could have
not had the best outcome.
What if I can’t speak during the emergency?
is prepared for emergencies when you can’t speak. When that happens we will
simply go through your Circle of Care.
Now, let’s imagine that the Jenna
from the bear break-in tumbled off her stairs on the backyard patio. When she
did so, Jenna pressed her emergency call button. As Jenna can’t speak to the
POM from the backyard patio, her representative would notice that Jenna can’t
speak. Thus, the representative would immediately contact everyone in Jenna’s
Circle of Care.
Thus, the representative got in
contact with Jenna’s son, Barney, and he got to Jenna’s house about 8 minutes
of the accident. After successfully contacting Barney, the representative also
notified Jenna’s daughter and best friend Josie about the fall. Luckily, Jenna
only got a few scrapes.
What happens if my emergency contacts don’t pick up?
Sometimes, when you press your
emergency call button, the contacts in your Circle of Care do not pick up.
Don’t worry about that. We’ve
prepared for that senior emergency too! When your contact doesn’t pick up, we
go down to the next contact. When there are no more contacts that can help you
left, we call the emergency services.
Now imagine that poor Jenna now
has a fire in her backyard grill! Her first responder in her Circle of Care,
her son Barney, is gone on a business trip to Costa Rica. As her daughter and
best friend live too far away to be of any help, the command center called 911
to get Jenna the help she needed. For other instances of fires and smoke in the
can protect you with our monitored smoke alarms.
So who shows up when I press my
emergency call button? Most likely your Circle of Care will come to your rescue.
Alert1 always does its best to make sure that you get
the right help for life’s unexpected moments.
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