13 Medical Alert System Terms You Should Know
Posted on May 02, 2014
in Fall Prevention
Updated 8/18/15 4:03pm | Alert1 knows medical alert system shopping can be hard. When you’re
shopping around, you’re bound to come across some unfamiliar lingo. But rest
easy – hiring a tech geek is not required. You can navigate this process on
From company research to how it works to easy installation, we’ve got you covered. If
you get familiar with these terms, you’re sure to be an informed buyer.
1. Medical Alert System
systems for seniors are communication devices used in the event of an
emergency. The Alert1 medical alert system ensures protection and independence
in your own home. Whether you have a medical emergency, a home invasion, or
anything else, help will be on the way. Alert1’s 24/7 monitoring activates with
a simple button push.
2. The Help Button
The help button allows you to one touch access to aid.
Help buttons are also known as a call button or pendant. The button is 100%
water proof, so you can wear them in the shower. The Alert1 help button is
compatible with a range of fashionable accessories to help you wear your alarm in
3. Safety Protocol
A safety protocol, also known as your personalized response, is a
pre-planned course of action. Safety protocols keep you and your family
prepared in the event of an emergency. Your Alert1 safety protocol
creates a plan for you to age in place. You tell us what you would like done
once you press the button. For example, if you don’t want us to call 911 right
away then we can call your Circle
of Care and emergency contacts instead. When Alert1 needs to call 911, we
can also notify contacts of your choosing and keep them aware of the situation.
The Alert1 protocol is customizable to our members’ needs.
4. Base Station
When pushed, the help button activates the base station. The base station is the
two-way communication machine. This plugs into a power outlet and a telephone
jack. The base station, or alarm
console, is what connects you to an alert system representative when you signal
for help. The microphones are sensitive so our responders will hear you from
across the room. Synonymous with “Peace Of Mind
(POM)” unit which was a term coined by our founder.
Installation is setting up the base station in your home. It
entails connecting your landline or wireless phone service to our Alert1 command
center. Alert1’s medical
alert system setup is
easy and hassle free. Most members prefer to install the system themselves and
save on any unneeded installation fees.
6. Member Care
Care is the team of Alert1 customer service representatives. They are available
to help you with your senior medical
alert system. If you have questions about your account or need help
troubleshooting, Member Care is there to help. At Alert1, our members are like
family and we treat them as such.
7. Great Ratings
stands out in the industry for quality care. We are proud of our A+ rating with the BBB
and a 97% customer satisfaction rating on Consumer Affairs. We also have an A
on Angie’s List and are the #1 choice for Modern
8. Monitoring Center
push your button, the emergency monitoring
center is there to help. The trained agents will communicate with you
through the base station. Each qualified responder acts and assesses every
possible situation to get our members the help they need.
know our members come from many different backgrounds. We want you to be safe
no matter what language you speak. The responders at Alert1’s
monitoring center speak many languages.
24/7 monitoring centers are CSAA Diamond Certified. The CSAA certification
process ensures that each center meets only the highest standards.
9. Circle of Care
Your Circle of Care is the group
of people you trust and seek during emergencies. These contacts can also
include any other responders you choose.
In an emergency, Alert1’s
qualified responders contact your Circle
of Care in the order that you choose. You can change the list at any time.
Alert1 can also contact emergency medical personnel if you need us
10. Constant Care
systems provide constant care, also
called constant monitoring. This
means nonstop access to emergency care. Alert1’s method of constant care means unlimited
button pushes and 24/7 monitoring. Alert1 encourages you to test out your
medical alert system often. This way, you know that your constant monitoring is
working and are comfortable using it.
11. Wireless medical alert
Alert1 now offers a wireless
medical alert system. This
means you no longer need a phone
line for your medical alert system. Setup is still as simple as a setting up an
The senior medical
alert range, or signal range is how far the alarm button works from
the base unit. When it comes to range, Alert1 has the farthest in the business. Your help button is covered within 600 ft of your base station. This is around the size of two football fields, so you can wander
your home at your convenience. The broad coverage range allows you to age in
place with peace of mind.
13. Spousal Coverage
age in place with their spouse or partner. Alert1 offers spouse monitoring, or companion
service, free of charge. This way, both of you will have access to the same
Alert1 membership privileges.
For the price
of one member, both will receive the benefits of an Alert1 medical alert
system. This means double the 24/7 monitoring and the unlimited button pushes.
You and your loved one can age in place protected.
Good news! Now that you’re
familiar with medical alert system terminology, you’ve got a solid grasp on how
it all works. Go ahead – do the research on other brands. We’re confident
you’ll return to Alert1. Don’t forget to ask about our best selling fall
detection medical alert.
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