Medical Alert System: Setup

Our medical alert systems are easy to install. The information here can help you set up your new Alert1 medical alert system in just a few steps. Click on the picture that corresponds to your system. The screen will jump down to the appropriate instructions for setup.

Prefer video tutorials to help set up your medical alert? Click Here.
 

If you have any additional questions, you can call our friendly Member Care at 1-800-693-5433. We are here to help!

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Mobile + Home Fall

Mobile Fall Detection

Mobile

Home Wireless

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I need help pairing my new replacement pendant:

Prefer video tutorials to help set up your medical alert? Click Here.

PAX Plus and PAX Mobile Fall Detection

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  1. Charge and activate your PAX unit. Insert the Power Cord into the Charger. Plug the large end of the power cord into a standard wall outlet. Place the PAX in the charger. The device will automatically turn on and begin activation. Follow the voice prompts until directed to connect to your response team.
  2. Test your PAX unit. Your PAX mobile fall detection system will work right out of the box. Press and hold the call button. Your response team will answer shortly to customize the PAX and complete set up. After the call, charge the device in the charger for 4 hours. Then it is ready to use.

Pairing a PAX Plus Replacement Pendant

Step 1: Add Home Pendants

1. Be sure PAX Plus is in the Cradle and the Cradle is powered on.

2. Press and release the Program Button on the rear of the Cradle. The Program Indicator light will turn amber.

3. Within 20 seconds, press the button on your Fall Detection Home Pendant or Classic Wristband.

4. The Program Indicator light should turn green when the Pendant is successfully paired.

5. Repeat Steps 1-4 for up to 8 additional Home Pendants.

 

Step 2: Test Home Pendants

1. Be sure PAX Plus is in the Cradle and the Cradle is powered on.

2. Press the button on your Home Pendant.

3. The Command Center will come on the line. Inform the operator that you are preforming a test on your medical alert device.

 

IMPORTANT:

Home Pendants can only place an emergency call if PAX Plus is resting in the Cradle and the Cradle Power Cord is plugged into AC power.

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Kelsi Mobile Medical Alert

 

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  1. Charge your Kelsi unit. Plug the large end of the AC Wall Charger into an electrical outlet. Connect the Kelsi mobile medical alert to the AC Wall Charger. 
  2. Test your Kelsi mobile medical alert. Your Kelsi unit works right out of the box. Press and hold the help button for two seconds to speak to an operator. Inform the operator that you are testing the system. They will verify your name and address and reset your system.

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Wireless Medical Alert

 

Wireless Set up

 

  1. Plug in POM unit. Plug your POM unit’s power cord into a power outlet. Please wait a few minutes while the unit connects  to the wireless provider.
  2. Test your new medical alert system. Press your personal help button. You will hear a few short, loud beeps while the system connects to the Command Center. During initial installation, a response can take up to 3 minutes. Inform the operator that you are testing the system. They will verify your name and address and reset your system.

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Home Medical Alert

 

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  1. Plug in power cord. Plug your POM unit’s AC power cord into a power outlet.
  2. Plug in telephone cord. Your POM unit comes connected to a phone cable. Plug the loose end of the cable into a phone jack.
  3. Plug in phone (Optional). To use the same phone jack for a telephone or answering machine, plug the device’s cable into the jack on your POM unit.
  4. Test your new medical system. Press your personal help button. You will hear a few short, loud beeps while the system connects to the Command Center. During initial installation, a response can take up to 3 minutes. Inform the operator that you are testing the system. They will verify your name and address and reset your system.

Pairing Your Fall Detection Replacement Pendant

  1. Hold down the green Reset button on the base unit for 5 seconds until you hear 2 beeps, then release the button. The Power indicator will flash green
  2. Hold down the red Emergency button on the base unit. While holding the Emergency button down, press and hold the help button on your fall detection pendant until you hear 2 beeps.
  3. Press the green Reset button on the base unit again. The Power indicator will stop flashing green.
  4. Press the help button on your fall detection pendant. Inform the operator that you are preforming a test. Test your system every 30 days.

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Pairing Your Classic Replacement Pendant

  1. Hold down the green Reset button on the base unit for 5 seconds until you hear 2 beeps, then release the button. The Power indicator will flash green
  2. Hold down the red Emergency button on the base unit. While holding the Emergency button down, press and hold the help button on your pendant until you hear 2 beeps.
  3. Press the green Reset button on the base unit again. The Power indicator will stop flashing green.
  4. Press the help button on your pendant. Inform the operator that you are preforming a test. Test your system every 30 days.

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