Our medical alert systems are easy to install. The information here can help you set up your new Alert1 medical alert system in just a few steps. Click on the picture that corresponds to your system. The screen will jump down to the appropriate instructions for setup.
If you have any additional questions, you can call our friendly
Member Care at 1-800-693-5433. We
are here to help!
Wireless Medical Alert
- Plug in cellular adapter. Plug the cellular adapter’s
power cord into a power outlet. Slide the power switch from the OFF position to
the ON position.
- Connect the POM unit to the adapter. Your POM unit
comes connected to a phone cable. Plug the loose end of the cable into the
- Plug in POM unit. Plug your POM unit’s power cord into
a power outlet.
- Test your new medical alert system. Press your personal
help button. You will hear a few short, loud beeps while the system connects to
the Command Center. During initial installation, a response can take up to 3
minutes. Inform the operator that you are testing the system. They will verify
your name and address and reset your system.
NOTE: All 3 LEDs should turn solid green in 2 minutes.
If the “STAT” (status) LED is solid red or yellow, the cellular adapter does
not have adequate cellular signal strength and will need to be relocated. After
relocation, press the blue button on the front of the adapter to reset the
Back to top