Medical Alert System: Setup

Our medical alert systems are easy to install. The information here can help you set up your new Alert1 medical alert system in just a few steps. Click on the picture that corresponds to your system. The screen will jump down to the appropriate instructions for setup.

If you would like an installer to come to your home, no problem. Let us know when you call in to order at 1-866-672-6239. We can get that set up for you hassle-free.

Prefer video tutorials to help set up your medical alert? Click Here.


If you have any additional questions, you can call our friendly Member Care at 1-800-693-5433. We are here to help!

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Mobile + Home Fall

Mobile Fall Detection

Mobile

Home Wireless

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I need help pairing my new replacement pendant:

Prefer video tutorials to help set up your medical alert? Click Here.

PAX Plus and PAX Mobile Fall Detection

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  1. Charge and activate your PAX unit. Insert the Power Cord into the back of the Charging Cradle. Plug the other end into an electrical outlet. Place the PAX in the charger. PAX Plus will automatically turn on and begin its activation process.
  2. Test your PAX unit. When prompted, press and hold the Call Button. When you hear the operator, tell them you are testing your medical alert for the first time. Charge the device in the charger for 4 hours after your test.

 

 

 

Pairing a PAX Plus Replacement Pendant

Step 1: Add Home Pendants

1. Place PAX in its Charging Cradle. Make sure the Cradle is plugged into an electrical outlet.

2. Press and release the Program Button on the back of the Cradle. The Indicator should light amber.

3. Within 20 seconds of pressing the Program Button, press the button on your home pendant.

4. The Program Indicator light should turn green when the Pendant is successfully paired.

5. The Indicator should light green when the home pendant is recognized.

6. Repeat Steps 2-4 for additional home pendants.

 

Step 2: Test Home Pendants

1. Be sure PAX Plus is in the Cradle and the Cradle is powered on.

2. Press the button on your Home Pendant.

3. The Command Center will come on the line. Inform the operator that you are preforming a test on your medical alert device.

 

IMPORTANT:

Home Pendants can only place an emergency call if PAX Plus is resting in the Cradle and the Cradle Power Cord is plugged into AC power. Home pendants must be within 150 feet of the Cradle to place a call.

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Kelsi Mobile Medical Alert

 

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  1. Charge your Kelsi unit. Plug the large end of the AC Wall Charger into an electrical outlet. Open the cover located on Kelsi’s side to find the Charging Port. Connect the Charger cable to the Charging Port. The Status Light will flash RED and BLUE. Charge Kelsi for 3 hours, or until the Status Light flashes BLUE. Remove the cable when Kelsi is fully charged. The Status Light will turn off once the cable is removed.  
  2. Test your Kelsi mobile medical alert. Press and hold the Call Button. When you hear the operator, tell them that you are testing your medical alert for the first time.

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Wireless Medical Alert

 

Wireless Set up

 

  1. Plug in POM unit. Plug the Power Cord into a power outlet. Wait about 1 minute for the Base Unit to establish a connection.
  2. Test your new medical alert system. Press your Help Button. When you hear the operator, tell them that you are testing your medical alert for the first time.

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Home Medical Alert

 

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  1. Plug in power cord. Plug the Power Cord into a power outlet.
  2. Plug in telephone cord. Plug the loose end of the red Phone Cord into a phone jack.
  3. Plug in phone (Optional). To use the same phone jack for a telephone or answering machine, plug its cable into the jack on your Base Unit.
  4. Test your new medical system. Press your help button. You will hear a series of beeps. When you hear the operator, tell them that you are testing your medical alert for the first time.

Pairing Your Fall Detection Replacement Pendant

  1. Hold down the green RESET button on your base unit until you hear 4 beeps. Release the button. Then, hold down the green RESET button again until you hear 3 beeps. Release the button.
  2. Hold down the green RESET button on the base unit once more while simultaneously holding down the button on your new pendant. Release both buttons when you hear a beep from the base unit. Your new pendant is paired.
  3. To pair an additional pendant, hold down the red HELP button on the base unit while simultaneously holding down the button on your additional pendant. Release both buttons when you hear a doublebeep from the base unit. Simultaneously press the red HELP button and the green RESET button. Your additional pendant is paired.
  4. Press the button on your new pendant(s). When you hear the operator, tell them that you are testing your medical alert system.

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Pairing Your Classic Replacement Pendant

  1. Hold down the green RESET button on your base unit until you hear 4 beeps. Release the button. Then, hold down the green RESET button again until you hear 3 beeps. Release the button.
  2. Hold down the green RESET button on the base unit once more while simultaneously holding down the button on your new pendant. Release both buttons when you hear a beep from the base unit. Your new pendant is paired.
  3. To pair an additional pendant, hold down the red HELP button on the base unit while simultaneously holding down the button on your additional pendant. Release both buttons when you hear a doublebeep from the base unit. Simultaneously press the red HELP button and the green RESET button. Your additional pendant is paired.
  4. Press the button on your new pendant(s). When you hear the operator, tell them that you are testing your medical alert system.

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