How Do Senior Medical Alert Systems Work?

Headless people wearing medical alerts

Updated 7/13/17 11:00am | How does the Alert1 service protect seniors? How does a senior medical alert system work? If you have ever researched or thought about getting a medical alert for an aging parent, you have probably asked this question. (As you definitely should!) It’s a critical question that everyone should ask along with important considerations like:

  • How much does a medical alert system cost?
  • What is the medical alert range?
  • Who answers when I press my help button?
  • What do these medical alert terms mean?
  • Do you have any medical alert reviews?

But how it works is the first thing you need to know. If the functionality of the senior medical alert doesn’t fit your particular needs or those of your family, the other considerations don’t necessarily apply.


The Simple Answer to “How It Works”

Mobile medical alert on a table
  1. Press your help button.
  2. A trained operator from one of our 2 Command Centers responds over the 2-way voice intercom to ask if you need help.
  3. We call a family member, neighbor or 911 to get you the help you need.

While a few different medical alert companies provide this basic service, it’s the details that really set Alert-1 apart from the competition and made us a leader in the industry dating back to 1988.

1. Press Your Help Button

A medical alert base unit on a white table

A few years ago there was only one type of senior medical alert system. It was home based and required that the member had a home phone line to connect to the system. The user would wear their help button (either on a necklace or wristband) and when they pressed the button, it would signal a POM base unit that connected to the Command Center via phone.

Today however, there are many more options to choose from.

Wireless medical alert system:
  • You no longer need to have a landline phone to have a home medical alert system! Alert1 has a system that connects the POM base unit to our Command Center viable a reliable cellular network. It’s just as simple to use and setup – you just no longer connect to a hard line.
  • To make things easy, we take care of the cellular usage charges - you don’t need to order an extra cellular plan. You will enjoy the safety and comfort of having unlimited button pushes and talk time.
Fall detection sensor:
  • One of the greatest new improvements to medical alert systems is the addition of fall detection technology. Alert1 now offers a pendant that can automatically sense if the user falls and will signal the Command Center for help. This means that even when you fall and cannot press your button, you will still get help.
  • This product has been flying off the shelves here at Alert1, and we are getting great feedback from our members that this product really makes seniors feel safe. They know that they or their loved ones will still get help even if they can’t press their alarm button.


Mobile medical alert system
  • People always call and ask, “Can I take my medical alert system with me when I leave my house and still be protected?” The answer is now a resounding “YES!”
  • Alert1 launched the Mobile “PAX” product. It’s a small, completely self-contained unit that you can take and use anywhere in the United States with cellular coverage. And the battery only needs to be charged once every 30 days (that’s the longest lasting battery in the industry)!
  • When you press the mobile medical alert button, it connects to our Command Center and an expertly trained representative will speak to you through the speaker and microphone contained inside the unit.

Order the Mobile Medical Alert

2. A Trained Alert1 Operator Responds

A cell tower with blue skies

This is another way that Alert1 stands out from other companies. Unlike most others, we have 2 fully independent 24/7 Command Centers to respond to your emergency call. This ensures that your call will be answered in only a few seconds.

If there should be a disaster in one part of the country (think Hurricane, Tornado or earthquake) that should damage one center, we still have another located 1,500 miles away safe and sound. So if you chose Alert1 for your protection, you can rest easy knowing you have twice the protection.

Our operators are all professionally trained and our centers are CSAA & UL certified. You can trust Alert1 to protect you and your aging loved ones, and not just because we say so – but because the experts have tested us rigorously and THEY say so.

3. We Send Help

A red and white ambulance

When our operator comes on the line, they will ask if you need help. If you can answer, we will work with you to call whomever you need. When you first order your system, we set up your “circle of care” - a list of your most important contacts and their phone numbers.

This allows us to get you the person you need quickly and efficiently – we already have their phone number saved and ready to dial! And just to make sure you are safe, your local 911 services are also on autodial if you need them.

What if I Can't Speak to the Alert1 Rep?

No problem, we will still make sure you get help. When you first order your Alert1 system, we work with you to set up a backup procedure to follow in case we can’t hear you or you can’t speak. Most members ask that 911 be called in the event of an emergency when they can’t speak to ensure they will get critical help quickly.

How Does Alert1 Know I Got Help?

Simple! Our Command Center will stay on the line with you until your help arrives. You will never be alone, and we will make 100% sure you are taken care of. That’s the difference when you choose Alert1.

Most other companies don’t offer that service or only provide it when you ask. We believe that it should be standard. It’s our job to make sure you get help – and we take it seriously.

So, How Does a Medical Alert System Work?

Mobile medical alert with fall detection

1. Press the button on your home or mobile medical alert system, for any emergency - 24/7.
2. An expertly trained operator from an Alert1 Command Center responds in seconds.
3. The operator asseses the situation and dispatches help fast.
4. We stay on the line with you until help arrives.