Why is Alert1 Trusted?
Posted on April 12, 2016
When there are too many options
to pick from, how do you make the best choice? Why settle for second best when
you can have the best in the business? Sometimes it’s hard to determine if a
company is trustworthy or not. That’s why we all appreciate external ratings
and real customer reviews. Here are just a few reasons why seniors choose to
put their trust in Alert1:
1. We are UL Certified
UL is a global
independent safety consulting and certification company. They are a recognized symbol of trust within
the community. UL has a long and established history (since 1894!) and maintain
their reputation by continuing best practices.
Most electronic devices you use have to go
through UL testing before you can use them. At Alert1, all our products go
through UL’s rigorous testing facilities. We do this to certify that your
medical alert device is always safe and fully functional.
2. We are CSAA 5 Diamond Certified
So now that you know our
products are reliable, you might be wondering about our operators. Are these
operators capable of handling your emergency? You can rest assured that all
operators at the Command Center are CSAA
5 Diamond Certified. This means
that every individual operator completed and excelled in the comprehensive
Alert1 operators must meet
requirements such as commitment to the highest levels of customer service and
ongoing job-related education and testing to receive this certification.
3. We’re based in the United States
Many companies choose to
outsource their call centers to reduce costs. Here at Alert1, we would never
outsource our call centers. That means all calls come to one of our US-based
You don’t have to worry
about possible language constraints. Alert1 Command Centers support almost 200 different languages! You can choose the preferred language for your operators upon set up
of your device. At the Alert1 Command Center, you will always find a friendly voice
ready to help and fully equipped to do so.
4. Highly rated on Consumer Affairs
If you don’t trust us,
trust others like yourself! ConsumerAffairs.com is a widely recognized site for
customer’s to input their reviews of companies. Founded in 1998, Consumer
Affairs takes unbiased reviews from verified purchasers and presents the
information free to the public. Alert1 receives high ratings and is recommended
for seniors products on a consistent basis.
5. Better Business Bureau
The Better Business Bureau
is a go-to for many individuals who want to check a company’s integrity. When
you don’t know much about a business, you want to check a reputable source that
you can trust. The BBB sets high ethical standards for business conduct. This
not only applies for themselves but for their business partners as well. The
BBB is one of the most trusted third parties—and Alert1 has been accredited by
them since 2001. Alert1 adheres to the BBB Business Partner Code of Conduct and
will continue to do so.
6. My Senior Source
This “isn’t just another
review site”, it’s a site that solves a unique problem. My Senior Source posits
that the problem lies with most senior products.
Most senior products ask
for a high dollar commitment when you might not know much about the product. My Senior Source takes the guesswork
out of situations like these. They provide you with all the information you would
need about senior products so that you don’t need to look yourself. Again, Alert1
is highly recommended and rated on My Senior Source. They also have their own review section for members to leave their input.
7. Modern Senior Magazine
In 2015, Modern Senior
Magazine named Alert1 the EMSY Winner for Medical Alarm Service. Alert1 was
selected because of our commitment to customer satisfaction and our
transparent, affordable pricing.
Modern Senior Magazine
found our phone representatives to be “pleasant, knowledgeable, and
considerate” and our website easy to understand and navigate. Alert1 was
recognized for our “outstanding customer service” and commended for displaying
our prices on our site—unlike other competitors.
8. Members love us!
Just like Amazon.com,
Alert1 values customer feedback and knows that you appreciate it too. We
encourage members to post their honest reviews on our website so that you can
be the judge. Look at the reviews from our members and decide on which product
is best for you. You can either heed their recommendation or not—but see for
yourselves why Alert1 members
Alert1 Values Your Trust
Don’t take our word for it, just take one quick look above
and you can see that Alert1 is trustworthy. All of these ratings,
certifications and accreditations show that members everywhere choose to put
their trust in Alert1. As the saying goes, “trust takes years to build, seconds
to destroy and a lifetime to repair”. Here at Alert1, we value your trust—and
will do whatever it takes to keep it.
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