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Updated June 18, 2024
Are you considering getting an emergency alert device? Whether you call it a button alarm, PERS, or medical alert system, these wearable pendants and wristbands can literally save your life or the life of someone you love.
At Alert1, we don’t charge for button pushes, so you can press your emergency alert button whenever you need. In fact, we encourage you to push your button if you need help in any situation. Even if it’s a false alarm or you just want to talk, we are here for you.
We get a lot of questions from our members about when they can push their help button. Let’s go over questions and concerns you may have about pushing the help button on your emergency pendant.
Push the Button In and Around the Home
You don’t need to worry about staying right next to your med alert base station to press your button. Alert1's home units have a range of 600 feet around the base unit. When your system arrives, be sure to test your help button from every room in the house, from your backyard, and even your mailbox.
- Can I press my button in the bathroom? You bet you can. The bathroom is one of the most dangerous rooms in the house for accidents like slips and falls. Keep your alert with you and stay safe.
- Do I wear my button in the shower? You sure do. We want you to wear your help pendant at all times so you are never without protection. Alert1 pendants are showerproof, giving you 24/7 peace of mind.
- Will I be able to hear the operator? The base station is loud so you should be able to hear it throughout your home. We offer wall-mounted help buttons if you feel you need extra coverage. Even if you can’t hear the operator, we will send help.
Push the Button On-The-Go
Alert1’s mobile medical alert systems travel with you, so you have safety on-the-go. They’re light and discreet, and come in both pendant and wristband options. You can be sure that your button press will quickly connect you to our CSAA 5-Diamond Certified Command Center at any time of the day or night, in any of the 50 US states and parts of Canada.
- What if I don’t know where I am? No worries! You should still press your mobile help button. Our mobile medical alerts use built-in location technology and GPS to bring help to you. Never fear losing your way again.
- What if I’m in a different state? Alert1 works within all 50 states. With your customizable Circle of Care, you choose who we call in an emergency. When you’re in a different state, we call local 911 emergency services to bring you the help you need.
- What if I need help in my car? Navigate to the side of the road and press your help button. Once the operator comes on the line, let them know of your emergency. We’ll get help to you, fast.
Oops, I Didn’t Mean To Press My Button
Never fear! Alert1 does not charge our members for accidental button presses. You can push your button without concern; even if it’s a false alarm, our Command Center will simply check on you to be sure you're ok.
- I thought my house was on fire, but it was the cookies burning in the oven. Don’t fret about pressing your button. Our trained operators will confirm you’re safe before disconnecting the call. Never fear false alarms again.
- I thought someone was in my house, but it was my cat playing. Always press your alert button if you think someone is trying to break in. We can send a patrol car down your street for extra security. It is always better to be safe than sorry.
- I thought I was hitting the TV remote, but it was my help button. Forget about any embarrassment. We’re always standing by to keep you safe, even if it was just a mix-up.
Press Your Help Button if You're Unsure
If you’re ever unsure about something, we’re here to help. We can contact friends, family or anyone you want in your Circle of Care on your behalf.
- I forgot to take my medication. Unsure if you took your medication today? Press the button and we can help. We can alert up to three people to come over and help you with your medications.
- I forgot my doctor’s phone number. Give your alert button a press. With up to three customizable responders, you can choose to have your doctor’s phone number saved in your Circle of Care.
- I forgot when I last tested my button. Don’t worry about pressing your button too much. We encourage you to press your button for testing at least once a month. Simply push the button and let us know that you’re doing a test.
Help is Always a Button Press Away
With Alert1, you can push your emergency alert button 24/7, 365 days a year. Thanksgiving? Yep. Christmas? Absolutely? 3:45 in the morning? Sure. You’ll never have to worry about being charged for pressing your medical alert pendant, even if it’s a false alarm. Members are our top priority and we are here to serve you!
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