Susan’s Alert1 Story: Medical Alert Systems Saving Lives

seniors outdoors on swings

Updated 7/19/17 5:00pm | Alert1’s senior medical alert systems save lives each and every day. Countless family caregivers frequently share everyday stories of seniors who were saved by Alert1.

Senior medical alert systems and elderly alert systems provide safety and value to seniors and their families.

Who We Are

At Alert1, we’re all about protecting seniors, saving lives and serving families.

We’re about providing home security systems for seniors, and providing Williamsport, PA jobs for the great folks in Lycoming County. We’re proud of the work we do as a company.

I’m also proud of the work we do outside the company beyond our medical alert for seniors. We provide aging in place health tips for seniors in our blog. We also offer a special Alert1 Cares program, making medical alerts accessible to lower income seniors. 

But most of all, I’m proud of our employees and the service they provide day in and day out to our members.

Alert1 Service: Susan’s Story


Susan’s powerful story is a good indicator on why senior medical alert systems are becoming commonplace.

Before she had a medical alarm system with Alert1, Susan had fallen four times in the past few weeks. Her last fall left her immobile on the floor for several hours.

Susan had had enough, so she reached out to Alert1 for a medical alert button. Susan has a medical condition and is unable to use her vocal chords.


Using email, Susan corresponded with our Senior Care Specialist, Meredith. Susan had a long list of some of the questions we hear every day, including:

  • Will a medical alert system work with my pacemaker? Yes! 
  • Will it work with my other devices? Yes! 
  • Do medical alert systems work outside the home? Yes! 
  • Do we have any GPS medical alert systems reviews? Yes! 

Susan explained that she uses another medical device to communicate in her everyday life. Meredith wasn’t familiar with this medical device, so she talked to Rod on the Alert1 Technical Support team.

Meredith and Rod left no stone unturned. In answering Susan’s questions, Rod wanted to ensure compatibility with Susan’s communication device to the Alert1 system to keep her protected.

Susan also asked Meredith if the service included a fall alert device. Meredith assured Susan that Alert1 has the industry’s best fall detection protection. The automatic fall detection help button includes advanced accelerometers that detect a fall to automatically call for help in an emergency.

Then, Meredith detailed a plan for Susan to set up her senior medical alert system, even though she can’t speak. Meredith told Susan to email her immediately once the Alert1 base unit arrived at Susan’s home.

When the system arrived, Meredith explained the quick and simple setup. From there, Meredith emailed Susan to test her new button. At the same time, Meredith was on the line with Alert1’s Emergency Command Center.

Meredith informed the Command Center that Susan’s button push at that moment was just a test. The Command Center thanked Meredith for helping with Susan’s test. Meredith let Susan know that the test was successful.

After the test, Susan thanked Meredith for the special surprise. For that extra added touch, Meredith had included a stylish, gemstone senior medical alert necklace for Susan. Susan loved the surprise, and can now dress her medical alarm button up. 

Alert1 Cares

I’m proud to lead a company with people like Meredith helping our members. Alert1's legacy will continue to protect seniors for many more years to come, thanks to our great employees.

Susan’s story demonstrates Alert1’s commitment to service in the senior alert market. For Susan, her Alert1 medical alarm help pendant gave her peace of mind. Susan knows that, with us, she’ll always have help at her fingertips.