Illinois Seniors Welcome Alert1 Into Their Homes
Posted on July 31, 2014
Updated 8/6/15 12:02pm | This
month Alert1 partnered
with a suburb in Illinois to provide service to everyone in the city who wants
or needs a senior medical alert system.
I had the privilege of taking a couple of trips to the town in order to help
install systems for the residents who were getting our service.
As an employee who had previously
spent all of his time in our San Jose, CA office, this was quite a
change. I was unsure what to think about entering the homes of our
members, but I knew that at the very least it would be educational. It
turned out to be far more than that, and I am so glad that I made the trips and
met all of the wonderful people that I did.
almost 2 full weeks getting to know everyone at the small town in
Illinois. When I wasn’t at the senior center, I was out meeting our new
members and helping to install senior medical alert systems that
we set up for the wonderful folks that call their town home.
At every house I visited, the
owners were very warm and inviting. I loved seeing how diverse our
members are. I helped people ranging from 70 years old to over 100. To go
with this variety of ages was an even larger variety of personalities. It
was a really important experience for me to spend time with our members in
person and not just over the phone.
Most of our new members were very
entertaining and certainly hadn’t lost any of their sense of humor in their
golden years. I had a wonderful time speaking with them and hearing about
their lives. Every member has a different story, but they were all worth
listening to and usually involved many caring friends and family members. Seeing
age in place, I couldn’t help but admire how well situated many of our Alert1
amazed by the close family friends and caregivers
who support their seniors. I even got to watch two daughters argue
about which one of them got to pay for their mother’s senior medical
alert system. It’s very rewarding to know that we give all of those
friends and family members some peace of mind by being there for their loved
ones at all times.
I got a chance to spend time with
one man who showed me an album of photos from World War II that were taken by a
photographer and soldier who fought with him. He personally carried the
pictures into and out of battles as he fought throughout Europe just to make
sure he could bring them back without the government taking them. Being
far too young to even imagine World War II, I was in awe at the stories and
pictures that he shared with me. I consider myself very lucky to have met
that individual, as well as all of the other great people I met.
Not every installation went smoothly, but they all
worked out eventually. I helped one woman who spoke very broken English,
but she was the nicest woman in the world. After 40 minutes or so of
communicating with each other with some difficulty, everything was set up and
it was time to say goodbye. She could not tell me enough how nice and
patient I was, but she was equally nice and patient and absolutely worth
spending the time with. I got offered drinks and snacks in the large
majority of houses that I visited. The constant kindness of every member
never ceased to amaze me. I even took pictures with a couple of them to
remember the experience by.
one house where the phone line died in the middle of a test call. The Alert1 Command Center performed exactly how it should when
it cannot determine if you are okay or not, and dispatched Emergency
Services. The ambulance arrived in only a few minutes. That was a great
testament to how quickly Personal Emergency Response Systems can get you help.
We successfully helped the member resolve the issue with the phone company and
the member was very happy with her new system.
After meeting so many wonderful and friendly people, I am so
happy that I can call them our members.
I hope that not a single one of them ever has a reason to press their
help button, but if they do I am happy to be able to say we will be there for
them. They are now part of the Alert1 family, and we will get them the help
they need immediately.