Compare Connect America and Alert1 Medical Alert Systems
Connect America medical alert systems are popular, but we think Alert1 has more value to offer for those looking for a cheap medical alert system that doesn't skimp on quality or customer service. Review Alert1's pricing and features to see how the right medical alert system can make all the difference, giving you peace of mind with continuous monitoring.
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Alert1 and Connect America Medical Alert Systems Comparison Chart
Comparing Alert1 to Connect America medical alert systems? Please see the chart below. You’ll find important information about services, features, and a pricing comparison.
| Alert1 | Connect America | |
|---|---|---|
| Prices Starting At | See Pricing | $19.95/mo² |
| No Long-Term Contract Required | See Plans | |
| Nationwide Coverage | | |
| UL ListedMonitoring center | | |
| Constant CareWe stay on the phone until help arrives | Not Listed | |
| Multilingual ProtectionResponders speak 190 different languages | ||
| Same Day Shipping for 85% or more of orders | Not Listed | |
| No Charges for Button Presses | ||
| Thayer CertifiedSafe, fair working environment | ||
| Based in Williamsport, PA USA | ||
| TMA 5 Diamond Certified Command Center Ensures that each center meets only the highest standards | Not Listed | |
| Modern Senior Magazine* #1 Rated Medical Alert System | ||
Connect America does not include multilingual protection or a Thayer certification. More importantly, they do not list whether or not their agents stay on the line until help arrives. We think our members should have constant support in their moments of need. For the most comprehensive protection in a low price medical alert, choose Alert1.
How It Works
1. Press
Your 100% showerproof help button will get you help for any type of emergency, big or small, 24/7
2. Connect
A US-based operator from one of our two Command Centers come on the line to assist you. Even if you cannot speak– we follow the procedures set up ahead of time to make sure you get help
3. Send Help
We stay on the line with you until help arrives so that you are never alone. We reduce worry by notifying your family members, neighbors or doctors
Refund Policy
Alert1 offers multiple payment plans so you can choose the service that best meets your needs for price and flexibility. Our members are never locked into a multi-year contract. You may cancel your service at any time, without any cancellation fees.
To qualify for a refund, members must use the medical alert device to place a successful test call to the Command Center and return the device in its original condition. Any prepaid shipping, warranty and activation fees are non-refundable.
Medical alert comparisons and pricing are based on standard rates, temporary promotions may apply, offers subject to change.
¹Pricing of Alert1 annual service plans.
²Connect America website accessed on 8/5/2025, referring to Medical Alert. View our competitive advertising guidelines.
If you would like to request any changes to the information provided here, contact [email protected]
*Alert1 is wholly owned by ResponseLINK, LLC.
Please note that for all comparisons a lack of a check mark indicates that the competitor criteria is not listed on the competitor’s official website.
All About Connect America
Connect America is a North American provider of digital health and safety solutions, including medical alert systems. The company boasts the following on their website:
How Health and Home Connect
Connect America envisions a world where everyone is empowered to age gracefully and well at home. Their next-generation, AI-enabled connective care platform makes that possible.
Connect America Home Platform
Connect America Home™ is the first and only solution to integrate connected devices with a suite of tech-enabled remote care services and analytics—all supported by a 24/7 concierge call center.
The Connect America platform enables continuous monitoring and connection while improving outcomes, enhancing experience, and lowering costs.
Connect America's Connective Care Solutions
Medical Alert Systems and Emergency Response Services
- Offers both in-home and mobile medical alert systems
- All systems compatible with automatic fall detection technology
- Systems connect users with a monitored medical alert center
- Medical alert systems allow users to summon help with one button press
- Medical alert systems serve as panic buttons for various emergencies, not just medical
- Emergency calls are answered within seconds at the press of a button
Esper™ is Connect America's AI Virtual Health Assistant
- Connect America says it delivers 96% satisfaction and increases RPM adherence by over 36%
- Proactively engages users through regular SMS text communications
- Provides alerts for daily readings, device updates, education, and encouragement
- Makes adhering to remote care programs easier than ever
With help from Esper, patients take readings more often, resulting in better health outcomes:
- Average decrease in systolic blood pressure
- Average decrease in diastolic blood pressure
- Decrease in blood glucose within 180 days
- Average weight loss for patients starting at +286 lbs
Analytics and Healthcare Insights
CareSage is Connect America's data analytics platform which ingests data from across the CA Home platform and turns it into actionable information and insights on:
- Activity and mobility levels
- Engagement with the plan
- Assistance and monitoring away from home
- Fall management
- Hospitalization prediction
- Healthcare analytics provide insights that help improve care and safety for seniors
Next-Generation Fall Prevention Program
Connect America's Fall Prevention Program enables aging populations to remain living safely at home, through a combination of:
- Innovative connected health devices
- AI virtual assistance
- Predictive risk analytics
- Clinical support services
Additional Services
- Activity & Mobility Monitoring: Continuous monitoring to help prevent wandering and avoid falls
- Medication Management: Ensuring medication adherence and reducing adverse events
- SDOH Services: Addressing key challenges facing seniors by connecting them to essential services
- Concierge Call Center: Trained specialists available 24/7 to provide critical support
Coordinated Response Reduces Unnecessary Costs
Connect America claims its services deliver timely, coordinated responses to improve access to care in lower-cost settings, achieving:
- Decrease in 180-day readmissions
- Decrease of 180-day EMS encounters
- Decrease in hospitalization costs
- On-site assistance when needed
Industry Recognition
- Named in AVIA Marketplace's Top 50 Remote Patient Monitoring Companies
- Selected as a Black Book® Emerging Solution among 50 solutions poised to create a more integrated healthcare ecosystem
- Featured among "28 Companies to Watch" for significant promise in several key areas
Connect Service Considerations
Independent reviews highlight the following concerns about Connect America's services:
- Multiple negative reviews regarding customer service quality
- Customers reporting difficulty receiving refunds after returning equipment
- Frequent complaints about billing practices, including ongoing charges after service cancellation
- Difficulty reaching the company for support or cancellation requests
- Some customers feel that Connect America has engaged in misleading practices, especially concerning service contracts and terms
- Delays in refund processing after equipment returns
- Some users describing unwanted solicitations and harassment after cancellation
