How Do I Use a Medical Alert System?
use your medical alert system, simply press the emergency help button on the
medical alert pendant to connect the Command Center. An operator will come on
the line over the device’s speaker and ask if you need help. The operator will
send your personalized emergency responders. That could be EMS, your neighbor,
or your family – you get to choose.
1. Push Your Medical Alert Button
Whenever you need help, no matter
what the emergency is, press your help button. A US-based operator from one of
the Alert1 Command Centers will come on the line to assist you in seconds.
If you press your help button on
accident, just tell the operator you are okay. They will confirm your address
and disconnect the call. You
get unlimited button pushes and talk time with Alert1. Don’t ever hesitate to
press your button, no matter what the issue is.
2. Operator Responds and Asks if You Need Help
When you press your help button, a
trained operator will come on the line and ask you if you need help. We will
send you help from your list of personalized responders. If you cannot speak or
we can’t hear you, the operator will start by calling your home or mobile
phone, just in case you pressed the button by accident. If you cannot be
reached, we will get you help immediately.
3. We Call a Family Member, Neighbor or 911 to Get You the Help You Need
Your personalized responders will
be called to come to your aid, whether it is a neighbor to come check on you, a
loved one, or EMS. We can also notify your family members or caretakers to keep
them in the loop and let them know what’s happening. The operator will stay on
the line with you until help arrives.
Ordering a Medical Alert System
When investing in a medical alert
system, it is important to get the system that is right for you.
Personal medical alerts are simple,
easily accessible devices that greatly decrease emergency response times. Time
is crucial in an emergency – the faster you can get help, the better.
Alert1 offers a variety of medical
alert systems for you to choose from. You can customize your protection to best
fit your needs.
A home medical alert system will allow you to stay safe in your home and maintain your independence.
microphone and speaker in the base unit connects to the Alert1 Command Center
when you press your help button. The system has a range of over 600 feet to
protect you throughout your home and yard.
Fall Detection System
For extra security, you can opt for fall detection technology. The pendant senses a fall and automatically notifies the 24/7 Command Center, even if you can’t push the help button.
The home fall detection system has a range of 400 feet from the base unit in every direction of your home.
Mobile Medical Alert
Those who want protection on-the-go can opt for a mobile medical alert system. With a mobile medical alert, you have protection anywhere you go. The cell service and location services the device uses are included at no extra cost or set up. The mobile device has a microphone and speaker to enable easy, 2-way communication from wherever you are. Even if you do not know your location, help is sent directly to you.
Mobile + Fall Detection
Do you want all the best features of a medical alert system? The Alert1 mobile fall detection pendant can protect you on-the-go to fit your active lifestyle.
The pendant will detect a fall and automatically call for help. The device is GPS enabled, so even if you don’t know where you are, we will send help directly to you. Press the help button to connect with an operator over the loud speaker and microphone in the pendant. You will have quick access to help no matter where your life takes you.
Mobile + Home Fall Detection
The Alert1 mobile + home fall detection is the ultimate 2-in-1
device to keep you safe at home and on your outdoor adventures. The PAX Plus is
GPS enabled to keep you protected on-the-go. When a fall is sensed, or the help button is pressed, an operator will come on the line to get you help immediately.
When you're at home, put PAX Plus in its
Cradle to charge and switch to your compact home fall detection pendant. Ready
for bed? Slip on your classic wristband and you're sure to sleep comfortably
through the night.
This medical alert system is the perfect sidekick for comfort at
home and on-the-go. This collection includes three pendants to keep you
protected, no matter where your day takes you.
Setting up the System
To set up your home medical alert,
simply plug the base unit of the system into an electrical outlet and into your
If you have a landline phone,
simply plug the system into an outlet and your phone jack. The base unit is
already synced with the medical alert button so once it is plugged in, just
press your help button to activate your medical alert. An operator will come on
the line and ask you if you need help - tell them that you are setting up the
system for the first time.
The mobile medical alert system
arrives activated and ready to use. The charging station needs to be plugged
into an outlet, and the pendant plugged into the charger. The pendant just
needs a quick charge and then it is ready to go. Press the help button to
activate and tell the operator you are setting up the system for the first
Installation is simple for all of
our devices – just plug it in and test!
Testing the System
After the device is plugged into an outlet, press your help
button to active the system. Just inform the operator that you are testing, and
your installation is complete.
Your medical alert system automatically performs a silent
test every 28 days to ensure that everything is working properly. But it is recommended
that you test your button monthly too. This will ease any worries you may have
about your help button working. Plus, you will get to chat with one of our
friendly Command Center operators.
The Alert1 medical alert system
includes everything you need to begin receiving 24-hour emergency protection in
your home today. If you
have any further questions about how to use a medical alert, or would like to
place an order, do not hesitate to give us a call at 1-866-581-4540. We would love
to hear from you!