How Do I Use a Medical Alert System?
1. Press
Your 100% showerproof help button will get you help for any type of emergency, big or small, 24/7
2. A Trained Agent Responds
A US-based agent from our Command Center communicates with you over your device's speaker, ready to assist you in seconds. Even if you cannot speak, we will send help to you.
3. Help Arrives
We stay on the line with you until help arrives so that you are never alone. We'll also notify your family members, neighbors, friends or doctors-- whoever you have set up in your Emergency Contacts.
If you’ve never used an emergency alert device before, you may be asking yourself: How do I use a medical alert system? We’ll walk you through the steps, then provide some specialized advice on individual Alert1 products.
To use your medical alert system, simply press the emergency help button on the medical alert pendant to connect to the Command Center (our 24/7 monitoring center staffed by trained professionals). An agent will communicate with you over the device’s speaker and ask if you need help. If so, the agent will send whatever help you request-- whether it be EMS, your neighbor, or your family – you get to choose.
Ordering a Medical Alert System
In-Home System
When selecting a medical alert system, it is important to get the device that is right for you. Luckily, Alert1 offers a variety of medical alert systems for you to choose from. You can customize your protection to best fit your needs. Our most basic system is an In-Home Medical Alert System. It comes with your choice of pendant or wristband and a base unit that contains the speaker through which you'll communicate with our Command Center agents. There is a 600 foot range between your wearable device and the base unit. For those who prefer unlimited range, a built-in GPS, or the benefit of having the speaker built directly into the pendant or wristband itself, our Mobile Medical Alert Pendant or Wristband with GPS and Optional Fall Detection are better options.
Fall Detection System
For extra security, you can opt for fall detection technology. The pendant senses a fall and automatically notifies the 24/7 Command Center, even if you can’t push the help button. The home fall detection system has a range of 400 feet from the base unit. With this system, you’ll never ask, How do I use a medical alert system? again. The pendant will do most of the work for you.
Mobile Medical Alert
Those who want protection on the go can opt for a mobile medical alert system. The cell service and location services the device uses are included at no extra cost or set up. The mobile device has a microphone and speaker to enable easy, 2-way communication from wherever you are. Even if you do not know your location, help is sent directly to you.
Mobile + Fall Detection
The Alert1 mobile fall detection pendant can protect you on-the-go to fit your active lifestyle. The pendant will detect a fall and automatically call for help. The device is GPS enabled, so even if you don’t know where you are, we will send help directly to you. Press the help button to connect with an operator over the loudspeaker and microphone in the pendant.
Mobile + Home Fall Detection
The Alert1 mobile + home fall detection is the ultimate 2-in-1 device to keep you safe at home and on your outdoor adventures. The PAX Plus is GPS enabled to keep you protected on-the-go. When a fall is sensed, or the help button is pressed, an operator will come on the line to get you help immediately.
When you're at home, put PAX Plus in its Cradle to charge and switch to your compact home fall detection pendant.
Setting up the System
To set up your home medical alert, simply plug the base unit of the system into an electrical outlet and into your phone jack.
If you have a landline phone, simply plug the system into an outlet and your phone jack. The base unit is already synced with the medical alert button so once it is plugged in, just press your help button to activate your medical alert. An operator will come on the line and ask you if you need help - tell them that you are setting up the system for the first time.
The mobile medical alert system arrives activated and ready to use. The charging station needs to be plugged into an outlet, and the pendant plugged into the charger. The pendant just needs a quick charge and then it is ready to go. Press the help button to activate and tell the operator you are setting up the system for the first time.
Installation is simple for all of our devices – just plug it in and test!
How do I Use a Medical Alert System for a Test?
Installation is simple for all of our devices – just plug it in. After the device is plugged into an outlet, press your help button to active the system. Just inform the operator that you are testing, and your installation is complete. If you still have lingering questions after asking yourself, how do I use a medical alert system? the operator will be able to provide some answers.
We recommend that you test your button monthly. This will ease any worries you may have about your help button working. Plus, you will get to chat with one of our friendly Command Center operators. If you have any further questions about how to use a medical alert, or would like to place an order, do not hesitate to give us a call at 1-866-598-7953. We would love to hear from you!
