Shipping and Returns: Frequently Asked Questions

Expected Delivery Shipping Times

Standard Shipping Prices

Shipping Questions

Please click on a question to see the answer

• How long will it be before I receive my order?

• For standard shipping, you should receive your order within 4-5 business days. Please allow extra time for orders shipped to Military APO/FPO addresses.

• How can I tell when an item will ship before I place an order?

• An estimated delivery date appears on every product page.

• Can I speed up my shipping?

• Yes! Expedited orders placed before 4 PM Eastern Time on a business day will ship out that same day. All other orders ship the next business day. We apologize. Expedited shipping is not available for shipments to Hawaii or Alaska.

• How can I track my order?

• Once your order ships, we will send you an email with the tracking number. Click the link and it will take you to the UPS, FedEx, or USPS website, depending on the carrier for your package.

• Will I have to sign for my package?

• We do not need a signature for your device. But, the package carrier may need a signature at their discretion.

• Do you have international shipping?

• We do not ship to international locations.

• Do you ship to PO Boxes?

• Alert1 currently does not ship to PO boxes. We can however send shipments to Military APO/FPO addresses. Please allow more time for items shipped to these addresses.

• How are orders shipped and delivered to Alaska or Hawaii?

• All medical alert system orders to Alaska and Hawaii ship via FedEx. It can take 4-5 business days for arrival to these locations.

• The email with my tracking number shows my order arrived. I just ordered it! How is that possible?

• Shipping companies sometimes recycle their tracking numbers. Sometimes, the information presented is for a previous order, not yours. Once they scan your item after we ship it, you will also be able to click the "view package progress" link. It’s weird, but rare.

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Shipping Issues

• Oh no! I meant to express ship but I forgot.

• Please give us a call. We will try to adjust your order to next business day shipping. Be aware that more shipping charges may apply. If it’s been more than an hour, there is a chance we’ve already sent your medical alert system on its way.

• Oh no! I ordered with the wrong shipping address. What should I do?

• Please give us a call and we’ll update the address before the order ships from our fulfillment center. If it’s been more than an hour, there is a chance we’ve already sent your medical alert system on its way.

• What is an undeliverable package?

• On occasion, the carrier returns packages as undeliverable. When this happens, we will attempt to get in contact with you. If we cannot contact you, then we restock your device. We will issue a full refund to your credit card or checking account. **Please note: We will not be able to re-ship your package.

• The order tracking page says my package arrived, but I don't have my order. What should I do?

• The carrier may update your delivery status a day early. If you have not received a notice, please check with members of your household or neighbors. Someone may have accepted the package for you. If you are unable to locate your package, please feel free to contact the Member Care team.