Alert1 Shipping and Returns

Alert1 Shipping and Returns

Alert1 ships orders Monday through Friday from our office in Williamsport, Pennsylvania. Orders placed by 4 PM ET will ship same day. Orders placed after this time will ship on the next business day.

If you are not 100% satisfied with your service for any reason, you may return it at any time. To return your device, call our office and speak with our cancellations department.

New members may be eligible for a refund of their service plan. To qualify for a refund, new members must subscribe to an annual service plan, use the medical alert device to place a successful test call to the Command Center and return the device in its original condition within 30 days of initial purchase. Any pre-paid shipping, warranty and activation fees are non-refundable.

 

On This Page:

Shipping Questions

Shipping Issues

Returns

Expected Delivery Shipping Times

  Standard 2 Business Day 1 Business Day
Sunday Friday Wednesday Tuesday
Monday Friday Wednesday Tuesday
Tuesday Monday Thursday Wednesday
Wednesday Tuesday Friday Thursday
Thursday Wednesday Monday Friday
Friday Thursday Tuesday Monday
Saturday Friday Wednesday Tuesday

Standard Shipping Prices

Type  Timing Price
Standard 3-5 Business Days $15.95
2 Business Day 2  Business Days $19.95
1 Business Day Next Business Day $24.95

Shipping Questions

Please click on a question to see the answer

  • How long will it be before I receive my order?
  • For standard shipping, you should receive your order within 4-5 business days. Please allow extra time for orders shipped to PO Boxes or Military APO/FPO addresses.

  • How can I tell when an item will ship before I place an order?
  • An estimated delivery date appears on every product page.

  • Can I speed up my shipping?
  • Yes! Expedited orders placed before 4 PM Eastern Time on a business day will ship out that same day. All other orders ship the next business day. We apologize. Expedited shipping is not available for shipments to Hawaii, Alaska, or PO Boxes.

  • How can I track my order?
  • Once your order ships, we will send you an email with the tracking number. Click the link and it will take you to the UPS or USPS website, depending on the carrier for your package.

  • Will I have to sign for my package?
  • We do not need a signature for your device. But, the package carrier may need a signature at their discretion.

  • Do you have international shipping?
  • We do not ship to international locations.

  • Do you ship to PO Boxes?
  • Alert1 can send shipments to PO Boxes or Military APO/FPO addresses. Please allow more time for items shipped to these addresses.

  • How are orders shipped and delivered to Alaska or Hawaii?
  • All orders to Alaska and Hawaii ship via USPS Priority Mail. USPS Priority Mail can take 4-5 business days for arrival to these locations.

  • The email with my tracking number shows my order arrived. I just ordered it! How is that possible?
  • UPS recycles their tracking numbers. Sometimes, the information presented is for a previous order, not yours. Once UPS scans your item, you will also be able to click the "view package progress" link. It’s weird, but rare.

Back to top

Shipping Issues

  • Oh no! I meant to express ship but I forgot.
  • Please give us a call. We will try to adjust your order to next business day shipping. Be aware that more shipping charges may apply. If it’s been more than an hour, there is a chance we’ve already sent your medical alert system on its way.

  • Oh no! I ordered with the wrong shipping address. What should I do?
  • Please give us a call and we’ll update the address before the order ships from our fulfillment center. If it’s been more than an hour, there is a chance we’ve already sent your medical alert system on its way.

  • What is an undeliverable package?
  • On occasion, the carrier returns packages as undeliverable. When this happens, we will attempt to get in contact with you. If we cannot contact you, then we restock your device. We will issue a full refund to your credit card or checking account. **Please note: We will not be able to re-ship your package.

  • Why was my package shipped via UPS then routed to the U.S. Postal Service?
  • Alert1 partners with UPS and USPS to lower your shipping costs. This partnership uses the strengths of both companies to deliver your order fast and at a great price. The order starts with UPS and complete with final delivery by your local Post office.

  • The order tracking page says my package arrived, but I don't have my order. What should I do?
  • The carrier may update your delivery status a day early. If you have not received a notice, please check with members of your household or neighbors. Someone may have accepted the package for you. If you are unable to locate your package, please feel free to contact the Member Care team.

Back to top

Returns

  • What is your return policy?
  • Alert1 offers different plans to meet different customer needs, backed by our 30 Day Refund Policy. This guarantee is not applicable for monthly service plans. If you have tested your system, choose to cancel your service and we receive your equipment back within 30 days of the day your received it, we will be happy to refund your annual service plan payment. 

  • Alert1 does not offer a refund on pre-paid services after the first 30 days. You may cancel your Alert1 medical alert service at any time by calling us at 1-800-693-5433 to obtain cancellation instructions.

  • Do I need a receipt from my order to return my device?
  • No. You will not need the receipt from your order to return your medical alert device.

  • Is there a time limit for returns?
  • There is no time limit for returns. If you wish to end service, contact our office and let us know.

  • Are there restocking fees for returns?
  • No. We do not charge restocking fees.

  • What are the shipping charges for returning an order?
  • The only shipping charges are how much it takes to ship a box to us in Williamsport, PA.

Back to top