Troubleshooting Your Alert1 System

The Alert1® Medical Alert system is easy to setup and to troubleshoot.

  • Setting up your system for the first time? View our setup video:
  • See support FAQs for frequently asked questions.
  • To troubleshoot your system, begin by clicking on the image that looks like your Alert1 medical alert base station
  • If you do not find your resolution here, please contact us or call customer service at 1-800-693-5433.

Alert1 POM5 Medical Alert Base UnitAlert1 POM797L Medical Alert Base Unit