Troubleshooting Your Alert1 System

Troubleshooting your system is easy. The information here can help you identify the problem and find a solution. Choose your specific product below for your troubleshooting guide.

Please Select Which Mobile Fall Device You Have

Please select the picture of the device that you have:


Alert 1 Kelsi Pro Mobile Alarm
Alert 1 PAX Mobile Device

Troubleshooting Guide For Kelsi Pro Medical Alert System

Alert 1 Kelsi Pro Medical Alert

The diagram on the right shows what each light is on your system. Once you identify which light is on click on the appropriate link below.

 

Battery Indicator

Cellular Indicator

Testing

False Alarms

 

Reminder: Please test your device once a month to ensure it is working properly.

Checking Your Kelsi Pro Battery Light

To see why the battery light on your Kelsi Pro is going off please refer to the below troubleshooting guide.


Flash Red every second

Battery is low.  Please charge for 3 hours ensuring that it is not plugged into a power strip.
1. If after 3 hours the light does not turn solid Red please remove device from cradle
2. With a slightly damp cloth or rubbing alcohol wipe down the gold connector pieces on the back of the device
3. Slide from the open end down back into charger and you should see the battery indicator light come on after a few seconds.
4. Charge for 3 hours.

Solid Red

Fully charged and ready for use

Flash Red every 2 seconds

Charging, please keep in the charging cradle

No Light

Normal when off the charger.  Device is ready for use

The battery is designed to hold a charge for 3-5 days but may be reduced as a result of user activity, cellular coverage, and talk time.

Checking Your Kelsi Pro Cellular Light

To see why the cellular light on your Kelsi Pro is going off please refer to the below troubleshooting guide.

 

Solid Blue

Signal is being sent to the Command Center

Flash Blue every 5 seconds

Normal.  Device is ready for use

Flash Blue every second

Poor service.  Please contact Technical Support at 1-800-693-5433 Option 3.

Solid Red

Calling 911 directly.  Your device is working

 

Testing Your Kelsi Pro

To test you button, press and hold the Call button.  When you hear the operator, tell them that you are testing your medical alarm system.

 

Operator Answers

You had a successful test

There is a response but poor quality

You are in an area with poor cell coverage
1. Move the Kelsi to another location
2. Retry test

Beep, but no response

Unable to connect with the Command Center.
1. With the call button facing you, on the left side locate the Power button.
2. Press and hold for 10 seconds or until lights are off
3. Press and hold the power button again until all 4 lights turn back on
4. Retry your test

No Audio

The battery is drained.
1. Place the device on the charging cradle by sliding from the open end down.
2. Let charge for 3 hours
3. Retry your test.

Contact Technical Support: 1-650-605-6652 for further assistance.

Troubleshoot Guide for PAX Medical Alert System

PAX Dia

Experiencing a technical issue with your PAX? The diagram on the right shows what each light is on your system. Once you identify which light is on click on the appropriate link below. 

 

 Which light do you see?

 

Reminder: Please test your device once a month to ensure it is working properly.

 

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Check the PAX Battery Indicator Light

Look for the PAX battery indicator light. The color represents the battery level. Identify the color and the key below will describe what the color means.

 

Green

The battery is at it's most optimum performance

Amber

The battery is starting to deplete

Red

The battery is low. Put on base station to charge

None

The battery is dead.  Charge for at least 4 hours.  If after 4 hours, it is not green call Technical Support at 1-800-693-5433 Option 3.

 

Checking the PAX Cellular Indicator Light

Look for the PAX cellular indicator light. The color represents the cell service level. Identify the color and the key below will describe what the color means. 


Green

 Strong cellular signal

Amber

 Moderate cellular signal

Red

 No signal. No coverage. Move to a different area. *

None

The battery is dead. Charge for at least 4 hours.  If after 4 hours, it is not green, call Technical Support at 1-800-693-5433 Option 3.

*NOTE: If you are stuck in a red zone and cannot physically move to another location, call 911 immediately.

Testing Your PAX

To test your PAX, press the call button on the device and wait for the operator. Below are a series of outcomes. Follow the instructions below that pertains to your situation. 

 

Operator Answers

You had a successful test

 There is a response, but poor call quality

You are in an area with poor cell coverage.
1. Move PAX to another location
2. Test again

Beeps, but does not dial out

Your PAX needs to be reset.
1. Press the call button and release
2. Immediately press the call button again and hold for 7 seconds
3. You will hear, "Unit is Powering Off - To confirm please press and hold the button again"
4. Press and hold the call button until you hear "Unit is Powering off now.  Goodbye."
5. Place PAX in the charging cradle until the battery indicator light is green.

 

Contact Technical Support: 1-650-605-6652 for further assistance.

You are in an area with poor cell coverage.
1. Move PAX to another location
2. Test again
You are in an area with poor cell coverage.
1. Move PAX to another location
2. Test again

Troubleshoot Guide for Kelsi Medical Alert System

Which device do you have?  Please select the picture that looks like your device.


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Troubleshoot Guide for Kelsi Medical Alert System

Alert1 Kelsi LTE Lights Guide

Experiencing a technical issue with your Kelsi?  Once you identify what your device is doing please click on the appropriate link below. 

 

Lights Are Flashing

Talking Device

Charging the Kelsi

Testing 

 

Reminder: Please test your device once a month to ensure it is working properly.

The Kelsi Lights Are Flashing

If Kelsi is non-responsive, check to see if your Kelsi is fully charged.  Once you identify the lights on your device, please follow the instructions below that pertain to your situation.

 

While On Charger
 
Flash Red Every 5 Seconds

Charging. Let Kelsi charge for 2-3 hours

Solid Red

Charged, ready for use

Flash Blue every 5 seconds

Normal

Flash Blue every 1 second

Out of service, please contact Technical Support at 1-800-693-5433 Option 3.

 

While Off The Charger
 

Flash Red every 10 seconds

Please place on charger for 2-3 hours

No Lights

Normal.  Device is ready for use

Solid Blue

Device is calling the command center.  Your device is working

Flash Blue every 1 second for 5 seconds

Call Failed.
1. Retry test
2. Contact Technical Support at 1-800-693-5433 Option 3.

No Lights after the Button is pressed

Battery is drained.  Please charge for 2-3 hours

"Talking" Device

Is your Kelsi talking to you?  If so, listen to the message and then follow the instructions below that pertain to your message.

 

Button says, "Device Disabled"

Please contact Technical Support at 1-800-693-5433 Option 3 as your device has not been activated.

Button says, "Call Failed"

Call did not make it to the command center.
1. Retry pressing your button if you are testing
2. Contact Technical Support at 1-800-693-5433 Option 3 for additional assistance.

Operator Response

Call went through, device is working properly.

 

 

Charging Your Kelsi

Alert 1 Kelsi in Charger

To charge your Kelsi, follow the steps below. 

  • There is a battery indicator that can be pressed on the side of the device anytime to hear a real-time battery report.
  • The device will say "Battery OK" when the battery is 11%-100%. It will say " Battery low, please charge" when the battery is lower than 11%. If you do not hear anything when the battery level indicator button is pressed, please place in charging cradle for 2-3 hours.
  • The battery is designed to hold a charge for 30 days but may be reduced as a result of user activity, cellular coverage, and talk time.

 

Contact Technical Support: 1-650-605-6652 for further assistance.

Testing Your Kelsi

To do your monthly testing please press and hold the call button until the light around the call button turns blue.  After a short delay, you will hear a voice message and then a tone.  Please look to the instructions below if you encounter any questions.


Operator Answers

You had a successful test

There is a response, but poor quality

You are in an area with poor cell coverage
1. Move the Kelsi to another location
2. Test again

Non-responsive

Your battery is drained.
1. Place the Kelsi on the charger for 2-3 hours
2. Test again

Troubleshoot Guide for Kelsi Medical Alert System

Alert1 Kelsi Diagram of Lights

Experiencing a technical issue with your Kelsi?  Once you identify what your device is doing, please click on the appropriate light below

 

Battery Light is Flashing

Call Light is Flashing

Testing your Kelsi

 

Reminder: Please test your device once a month to ensure it is working properly.

 

Checking Your Kelsi Battery Light

If Kelsi is non-responsive, check to see if your Kelsi is fully charged.  Check the table below to see what each light indicates.

 

Flashing Red every second

Battery is Low.  Please place on the charging cradle for 3 hours.
1. If after 3 hours the light does not turn Red please remove device from cradle
2. With a slightly damp cloth or rubbing alcohol wipe down the gold connector pieces on the back of the device
3. Slide from the open end down back into the charger and you should see the battery indicator light come on after a few seconds.
4. Charge for 3 hours.

 Flashing Red every 2 seconds

Device is charging.  Please leave on the charging cradle

Solid Red

Device is fully charged

 

The battery is designed to hold a charge for 30 days but may be reduced as a result of user activity, cellular coverage, and talk time.

 

Check Your Kelsi Call Light

Please refer to the chart below to see what your flashing Call light means on your Kelsi.

 

Solid Blue

Device is calling the command center.  Your device is working

Flashing Blue every second

Poor Service – Please contact Technical Support at 1-800-693-5433 Option3

Solid Red

Calling 911 directly.  Tell them you are testing your device.  Your device is working

Blue Flash every 5 seconds 

Normal, device is working and ready to use


 

Device is calling the command center.  Your device is working

Test your Kelsi

Press and hold the Call Button until the Call Light turns solid BLUE. The Command Center will come on the line. Inform the operator that you are preforming a test on your medical alert device.  Below are a series of outcomes. Follow the corresponding instructions below.


Operator Response

Successfully connected to the Command Center

Beeping for more than 5 minutes but no response

You had an unsuccessful test. To troubleshoot:
1. Locate the small round reset button on the left side of the Kelsi.This is the opposite side of where the SIM card door is located.
2. Press down firmly for 10 seconds or until all lights turn off.
3. Place on charger until you see the battery light turn solid red
4. Test again

No beeping or audio

Please charge the Kelsi and then test again

Contact Technical Support: 1-650-605-6652 for further assistance.

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Troubleshoot Guide for Home Medical Alert System

Home Medical Alert

Experience a technical issue with your HOME System? The diagram on the right shows what each light is on the HOME Systems. Once you identify which light you see click on the appropriate link below. 

What light do you see? 

Is this not your system?

Reminder: Please test your device once a month to ensure it is working properly.

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Green “Power” Light for Home System

Identify what the Green “Power” Light is doing. Follow the instructions below that correspond to your situation. 


Blinking green light or no green light

Your HOME system is not getting enough power from a direct source and is using the backup battery.  Please verify that it is plugged in correctly as follows:
1. Check the power cord to ensure that it is plugged into a working wall outlet on one end and the back of the system on the other
2. If the cord is firmly secured at both ends, test the outlet by plugging in another appliance
3. Try another outlet
4. Check to ensure the HOME system is NOT plugged into an outlet controlled by a light switch
5. If connected to a surge protector/power strip make sure the power strip is on or plug directly into the wall outlet
6. Press the Green Reset Button one time and let go

 Green “Power” light is steady

Your unit is functioning properly.  Remember to test regularly!

Yellow “Test” Light Blinking on Home System

Identify if the Yellow “Test” Light is Blinking. Follow the instructions below to troubleshoot your problem.

 

Yellow “Test” Light is blinking

If you have a HOME system then there may be a yellow light on the lower right side of your base unit.  This light is to remind you to test your system monthly.
1. Press the button that you wear, either around your neck or wrist, and wait for the operator to speak with you.
2. Please inform the operator that this is a test call
3. The operator will reset your system and the yellow light will go off

 

NOTE: Do NOT press the green reset button after the alarm has been activated (even if by accident). Doing so may result in EMS being dispatched to your home.

 

Red “Alarm/Status” Light on Home System

If you see the Red “Alarm/Status” Light blinking press the green reset button. Listen and count the beeps. Follow the instruction below that pertain to your situation.


1 or 2 beeps

Your HOME system is not getting enough power from a direct source and is using the backup battery.  Please verify that it is plugged in correctly as follows:
1. Check the power cord to ensure that it is plugged into a working wall outlet on one end and the back of the system on the other
2. If the cord is firmly secured at both ends, test the outlet by plugging in another appliance
3. Try another outlet
4. Check to ensure the HOME system is NOT plugged into an outlet controlled by a light switch
5. If connected to a surge protector/power strip, make sure the power strip is on or plug directly into the wall outlet

(During a power outage your system will run on a backup battery for 24 hours and you’ll still be protected.Once power has been restored please allow 24 hours for it to recharge)

 3 beeps

The HOME system cannot detect a dial tone.
1. Look at the back of your HOME system to verify that there is a telephone cord plugged in where it states “This plug to wall outlet.” Follow that cord and ensure it plugged into a functioning phone jack.
2. You’ll want to pick up your landline phone and check/listen for a dial tone.
3. If you have a dial tone, please call Technical Support for further assistance.
4. If no dial tone, you may need to contact your phone company.

4 beeps

The battery is low inside your personal help button.  Please contact Technical Support at 1-800-693-5433 Option 3 for a replacement.

Red “Alarm/Status” and “Talking” Home System

If you hear your system talking and see the Red “Alarm/Status” Light blinking press the green reset button. Listen and follow the instruction below that pertain to your situation.


System says “Power Failure”

Your HOME system is not getting enough power from a direct source and is using the backup battery.  Please verify that it is plugged in correctly as follows:
1. Check the power cord to ensure that it is plugged into a working wall outlet on one end and the back of the system on the other
2. If the cord is firmly secured at both ends, test the outlet by plugging in another appliance
3. Try another outlet
4. Check to ensure the HOME system is NOT plugged into an outlet controlled by a light switch
5. If connected to a surge protector/power strip, make sure the power strip is on or plug directly into the wall outlet

(During a power outage your system will run on a backup battery for 24 hours and you’ll still be protected.Once power has been restored please allow 24 hours for it to recharge)

 System says, “Telephone Line Problem”

The HOME system cannot detect a dial tone.
1. Look at the back of your HOME system to verify that there is a telephone cord plugged in where it states “This plug to wall outlet.” Follow that cord and ensure it is plugged into a functioning phone wall jack.
2. If there is a phone jack splitter, please remove the splitter and plug the line directly into the wall phone jack.
3. You’ll want to pick up your landline phone and check/listen for a dial tone.
4. If you have a dial tone, please call Technical Support for further assistance.
5. If no dial tone, you may need to contact your phone company.

 

No Lights on the Home System

Don’t see any lights on your system? Follow the instructions below to troubleshoot the problem.

 

No lights

 Your HOME system is not getting power from a direct source and the backup battery is drained.  
1. Check the power cord to ensure that it is plugged into a working wall outlet on one end and the back of the system on the other
2. If the cord is firmly secured at both ends, test the outlet by plugging in another appliance
3. Check to ensure the HOME system is NOT plugged into an outlet controlled by a light switch
4. If connected to a surge protector/power strip make sure the power strip is on or plug directly into the wall outlet
5. Try another outlet
6. If after 4 hours it’s still not working please call Technical Support for further assistance at 1-800-693-5433 Option 3.

(During a power outage your system will run on a back up battery for 24 hours and you’ll still be protected.  Once power has been restored please allow 24 hours for it to recharge)

Testing the Home System

Press the button on the pendant and wait for the operator’s  response through the base station. Below are two outcomes, follow the one that pertains to your situation.


Beeping more than 5 minutes and Red Alarm/Status light is on

Unsuccessful test, please follow the troubleshooting steps:
1. Please verify that the red phone cord is connected to the back of the base unit where it says, “This Plug to Wall Outlet” and the other end is plugged into the phone jack in the wall.
2. Ensure that the home phone cord is plugged into the back of the base unit where is says, “ Plug Phone or Other Device Here” and the other end is plugged into the back of the home phone.
3. Press the Green reset button and wait about 2 minutes
4. Repeat Test

Operator Response

Successfully connected to the Command Center

Contact Technical Support: 1-650-605-6652 for further assistance.

Troubleshoot Guide for Home Wireless Medical Alert System

Wireless

Experiencing a technical issue with your Wireless System? Once you identify which light you see click on the appropriate link below.

What light do you see? 

Reminder: Please test your device once a month to ensure it is working properly.

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Wireless Home System Green “Power” Light

Idetify what the Green “Power” Light is doing. Follow the instructions below that correspond to your situation.


Blinking Once per Second or no green Power light

Your HOME system is not getting power from a direct power source.   Please verify the following:
1. The battery switch at the back of the unit is in the on position. This is located on the back to the right of the AC power cord.
2. Check the power cord to ensure it is plugged into a wall outlet on one end, and the back of the system on the other.
3. If the cord is firmly secured at both ends, test the outlet by plugging in another appliance.
4. Try another outlet.
5. The HOME system should not be plugged into an outlet controlled by a light switch.
6. If it is connected to a power strip make sure the power strip is on.

 Green Power light is steady

Your Unit is functioning properly

Contact Technical Support: 1-650-605-6652 for further assistance.

Red “Alarm/Status” Light for Wireless Home System

Is your Red “Alarm/Status” Light blinking? Follow the instructions below to troubleshoot the problem.


Red “Alarm/Status” light is blinking

Device is in learning mode.
1. Press the help button and the reset button on the base simultaneously to take it out of learning mode.
2. Test device by pressing the button on your pendant.

Testing the Wireless System

Press the button on the pendant and wait for the operator’s response through the base station. Below are two outcomes, follow the one that pertains to your situation.


Beeping more than 5 minutes and Red Alarm light is on

You had an unsuccessful test. To troubleshoot:
1. Turn the on/off switch to “off.”
2. Unplug power cord.
3. Plug in power cord.
4. Turn on/off switch “on.”
5. Open SIM Card Door located on the back of the POM to the left of the power cord.
6. Press the red reset button 
7. If the yellow light LED light is flashing please contact Technical Support at 1-800-693-5433 Option 3.
7. Repeat test

Cannot hear or understand

1. Move device to a different location, preferably near a window.
2. Repeat Test

Contact Technical Support: 1-650-605-6652 for further assistance.

Troubleshoot Guide for PAX Plus Medical Alert System

Experiencing a technical issue with your In Home and On The Go Device? Select the device you are having issues with below:

 

Mobile Fall Detection Pendant
PAX Plus - Classic Wristband
PAX Plus Home Fall Pendant

Alert1 In Home Base Unit

 

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PAX Plus Troubleshooting Guide

PAX Plus

The diagram on the right shows what each light is on your system. Once you identify which light is on click on the appropriate link below

Which light do you see?

 

Reminder: Please test your device once a month to ensure it is working properly.

Check the PAX Plus Battery Indicator Light

Look for the PAX battery indicator light. The color represents the battery level. Identify the color and the key below will describe what the color means.


Green

Battery is at most optimum performance

Amber

The battery is starting to deplete

Red

Battery is low.  Please place on charging cradle

None

The battery is depleted.Charge if for at least 4 hours. If after 4 hours, it is not green:
1. Unplug the power cord from the back of the charging cradle
2. Wait 30 seconds
3. Plug power cord back in
4. Ensure that the other end of the power cord is plugged directly into a wall outlet.
5. If no lights after 5 minutes please contact Technical Support at 1-800-693-5433 Option 3.

The battery is designed to hold a charge for 24 hours but may be reduced as a result of user activity, cellular coverage, and talk time.

Check the PAX Plus Cellular Indicator Light

Look for the PAX cellular indicator light. The color represents the cell service level. Identify the color and the key below will describe what the color means. 


Green

Strong cellular signal.

Amber

Moderate cellular signal.

Red

No signal. No coverage. Move to a different area. *

None

The battery is dead. Charge it for at least 4 hours. If after 4 hours, it is not green, call Technical Support at 1-800-693-5433 Option 3

*NOTE: If you are stuck in a red zone and cannot physically move to another location, call 911 immediately.

Testing Your PAX Plus

To test your PAX, press the call button on the device and wait for the operator. Below are a series of outcomes. Follow the instructions below that pertains to your situation. 


Operator answers

You had a successful test.

There is a response, but poor call quality

You are in an area with poor cell coverage.
1. Move PAX Plus to another location.
2. Test again.

Beeps, but does not dial out

Your PAX needs to be reset.
1. Press the call button and release
2. Immediately press the call button again and hold for 7 seconds
3. You will hear, “Unit is Powering Off – To confirm please press and hold the button again”
4. Press and hold until you hear “Unit is Powering off now. Goodbye.”
5. Place PAX in charging cradle until battery indicator light is green.
6. Retry test

Contact Technical Support: 1-650-605-6652 for further assistance.

Changing out the PAX Lanyard and Belt Clip

To make the change from the Lanyard to Belt clip on your PAX please follow the below instructions.

  • To Remove the current belt clip or lanyard:
    • Using both of your thumbs press down on the clip
    • Slide the clip down
    • The notches on the Clip should now be aligned with the open spaces on the back of the device.
    • Gently remove the clip.If you feel resistance, please ensure that the notches on the clip are all fully visible.
  • To Attach your belt clip or lanyard:
    • Align the notched side of the clip with the notched are on the back of the PAX
    • Using your thumbs press down on the clip
    • Slide the clip upwards
    • Firmly push the clip towards the top of the PAX. It is secure when you hear a click and you can no longer see the notches on the clip.

PAX Plus - Classic Wristband

PAX Plus - Classic Wristband

To check the status of your Wristband, click the Check Wristband Battery Indicator link below.  If you need help testing your device, click the Testing your Wristband link below.

 

Checking Your PAX Plus Wristband Battery Indicator Light

Look for the Wristband battery indicator light. The color represents the battery level. Identify the color and the key below will describe what the color means.


Green

 Battery is at most optimum performance

Red

 The battery is starting to deplete, please contact Technical Support at 1-800-693-5433 Option 3.

None

The battery is dead, please contact Technical Support at 1-800-693-5433 Option 3.

How to Test Your PAX Plus Wristband

Before testing your wristband ensure your PAX Plus is fully charged. To test your Wristband, press the Help Button on the device and wait for the operator. Below are a series of outcomes. Follow the instructions below that pertains to your situation:


Operator Answers

You had a successful test.

There is a response, but poor call quality

You are too far away from your PAX Plus and Cradle
1. Make sure that your PAX Plus is placed in a central location that has full coverage of your house.
2. Ensure that the PAX Plus is placed properly in the cradle
3. Move closer to your PAX and try test again

No Response

Battery may be dead or wristband is too far away from PAX Plus
1. Ensure that the PAX Plus is placed properly in the cradle
2. Move closer to your PAX and try test again
3. If still no response contact technical support

Contact Technical Support:  1-650-605-6652 for further assistance.

 

PAX Plus Fall Detection Home Pendant

Fall Detection Home Pendant

To check the status of your Fall Detection Home Pendant, click the Checking your Pendant Indicator Light link below.  If you need help testing your device, click the Testing your  link below.

 

Checking Your PAX Plus Pendant’s Battery Indicator Light

Look for the Pendant battery indicator light. The color represents the battery level. Identify the color and the key below will describe what the color means.


Green

 Battery is at most optimum performance

Red

 The battery is starting to deplete, please contact Technical Support at 1-800-693-5433 Option 3.

None

The battery is dead. Contact technical support at 1-800-693-5433 Option 3.

Testing Your PAX Plus Pendant

To test your Pendant, press the Help Button on the device and wait for the operator. Below are a series of outcomes. Follow the instructions below that pertains to your situation:


Operator Answers

You had a successful test.

There is a response, but poor call quality

You are too far away from your PAX Plus and Cradle
1. Make sure that your PAX Plus is placed in a central location that has full coverage of your house.
2. Ensure that the PAX Plus is placed properly in the cradle
3. Move closer to your PAX and try testing your pendant again

No Response

Battery may be dead or pendant is too far away from PAX Plus
1. Ensure that the PAX Plus is placed properly in the cradle
2. Move closer to your PAX and try test again
3. If still no response contact technical support

Contact Technical Support: 1-650-605-6652 for further assistance.

Fall Detection False Alarms

Your necklace can automatically call the Command Center for help when the following criteria are met:

  1. An increase in speed/movement is detected
  2. There is a sudden impact
  3. There is a period of no movement after the fall.

Your fall sensor is calibrated to differentiate between a fall and everyday movements.Does not detect 100% of falls – you should always press your help button when you need help. 

Check the following tips to prevent fall detection false alarms:

  • Ensure you are wearing your device at heart level.
  • Do not cover the fall sensor with clothing or coats.
  • Carefully place the fall sensor on a desk or table when you are not using to avoid trigging a false alarm.
  • When fall sensor in the horizontal position for 5 minutes, a one-minute sleep timer activates. This allows you to put on the pendant without triggering a false alarm. After 1 minute, the fall sensor will be back to normal function.

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Troubleshoot Guide for Medication Reminder & Organizer

How to Set up and User Your Alert1 Automatic Mediction Reminder and Organizer


No Time Display; Blinking Colon
There is no power to the device.  Check if the power cord is plugged into a working outlet.

Alarm will not shut off after closing door

Blue lid may be placed incorrectly.
1. Remove blue lid and push white T-bar up fully to disarm the alarm.
2. If alarm continues, check alarm times
3. Properly replace and lock blue lid

Alarm goes off but tray does not rotate

The batter is empty or unplugged.  Make sure that the battery is plugged in.

New Medication slot is empty

Medication was not properly loaded.
1. Remove lid
2. Referring to the loading instructions, refill the medication tray
3. Properly replace and lock blue lid


 
 
Contact Technical Support: 1-650-605-6652 for further assistance.

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