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Lifeline Phone Service Program

Need Access to a Phone Line for Alert1?


With Alert1's medical alert systems, you don't need to have a phone line to get extra peace of mind. Our mobile medical alerts keep you safe, no phone landline required. However, having access to a phone line is essential to your wellbeing.

A phone line allows you to:

  • Keep in touch with your children.
  • Stay social with your friends.
  • Set up doctors’ appointments.

Along with your medical alert system, a lifeline phone service program can also be beneficial towards your safety.

But these services can be expensive. If you cannot afford to pay for a phone service plan at the original price, this Lifeline Phone Service Program is the perfect opportunity for you to get the phone service you need. 

What Is the Lifeline Phone Service Program?

Lifeline Phone Service is a government-backed program that lets eligible low-income individuals and households apply and receive discounts on a home phone service.

What Are Some Benefits of This Program?

  • Monthly discount of $9.25 for a telephone service.
  • Choosing to receive a Lifeline discount on either a wireline (your home phone) or a wireless phone service.

How Can You Qualify? Low Income or Federal Assistance

There are two ways you can qualify to the Lifeline Phone Service program:

1. Based on your income.

In order to have the opportunity to qualify for this program, your household’s income needs to be at 135% or below of the federal poverty guidelines.

2. Based on a state or federal assistance program.

If you or a member of your household is assisted by any of the following state and federal assistance programs, you may be eligible to apply:

  • Federal Public Housing Assistance (FPHA)
  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Medicaid
  • National School Lunch Program's (NSLP)
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)
  • A qualifying program established by your state
  • General Assistance
  • Head Start (only households meeting the income qualifying standard)
  • Tribal Temporary Assistance for Needy Families (Tribal TANF)
  • Food Distribution Program on Indian Reservations.

Can I Qualify for More Than One Service?

No, you cannot receive more than one phone service through the Lifeline program. Federal law prohibits qualified low-income members from collecting more than one discount per household. You have the option to choose either the wireless or wireline service. 

What Documents Do I Need to Apply?

In order to apply for this incredible program, you will first need to gather some important documents. You will need the following:

- Program Eligibility Verification

Any of the following documents could be accepted:

  • Current or prior year’s statement of benefits from one of the qualifying programs listed above.
  • Letter of participation in qualifying program
  • Copy of program participation document

- Income Eligibility Verification

Any of the following documents could be accepted:

  • Prior year’s federal, state, or Tribal tax return
  • Current income statement (could be paycheck stub)
  • Social Security statement of benefits
  • Veterans Administration statement of benefits
  • Retirement or pension statement of benefits
  • Unemployment or Workers’ Comp
  • Federal or Tribal notice letter of participation in General Assistance
  • Divorce Decree or child support award

If the documentation does not cover a full year of income, the you will have to show proof of the same documentation that covers 3 consecutive months within the last 12 months.

How Do You Apply?

You can apply for a Lifeline discounted landline phone service through a Lifeline Program provider near you. Visit http://www.lifelinesupport.org/default.aspx to locate a provider near you. 

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