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Contact Us

  • Address

    1000 Commerce Park Drive Suite 300, Williamsport PA 17701

  • Nationwide Command Centers

    Press your button!             

  • Member Care Services

    1-800-693-5433 option 2 Monday-Friday: 9:00am - 5:30pm EST

  • Sales/New Service

    1-800-693-5433 x1 Mon - Fri: 9:00am - 8:00pm EST;

          Sat: 9:00am - 5:30pm EST

 Order online 24/7/365

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Is your emergency Command Center available 24/7?

Yes! While our sales team is not in the office 24/7, our Command Center is. They are available 24/7 to protect you in case of an emergency. 

You can reach the Alert1 Command Center by pressing your help button. They will come on the line to assist you. If it's an emergency and you need help sent to you, we will call your personalized list of responders - that can include your neighbors, your family, or 911 directly - it's up to you. We will call your responders and then stay on the line with you until help arrives.