Alert1 SMS Service Terms and Conditions

Effective Date: July 7, 2025

By opting in to receive SMS messages from Alert1 also known as ResponseLINK LLC (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms). 

SMS Messaging Service 
By providing my phone number, I consent to receive SMS text messages from Alert1 for reminders, marketing messages, and general two-way communication about medical alert devices and service. Message and Data Rates may apply. 

Message Frequency 
You will get more than one message from us unless you opt-out, and while messaging frequency varies, the number of messages you receive may depend on your account status. Alert1 reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Alert1 and carriers are not liable for delays or undelivered messages. 

Message and Data Rates 
Message and data rates may apply based on your mobile carrier’s terms. 

Privacy Policy 
Your information will be handled in accordance with our Privacy Policy. 

Cancellation/Opt-Out Instructions 
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.  

Help/Customer Support 
Text the word HELP for support. You may also contact our Member Services team directly at 800-693-5433 x 2.

Liability 
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.