Aging in Place Insights: 2014 Annual Report
Alert1 is proud to announce our 2014 annual report. It has been a year of significant membership growth and increased member satisfaction.
2014 was a spectacular year for Alert1. There was significant membership
growth and increased member satisfaction.
we launched two new products: our Fall Detection Medical Alert and our
Kelsi Mobile Medical Alert. New and
existing customers love both senior medical
alert systems and they have been flying off the shelves!
proud to say that 2014 was the year full of More
Tomorrows for independent seniors.
Alert1 is excited to keep protecting our members and delivering exceptional
service for years to come.
Continuing to Support Aging in Place
Alert1 is devoted to the Aging
in Place Movement. We provide the technology and resources to help older
adults enjoy the freedom of living in their own home. Our intelligent and
compassionate team is dedicated to outstanding senior care.
Alert1 strives to stay at the forefront of
our industry by harnessing co-development opportunities with our research and
technology partners in Silicon Valley. Together we invent the products of
Senior Success in 2014
Our members continued to love us in 2014. 91% of customers were highly satisfied with our service, and 95% of customers would likely recommend Alert1 to others.
Our Command Center is available 24/7 to help our members.
Last year there were a total of 53,248 calls to our Command Center. We pride
ourselves on our excellent response time - we do not make our members wait.
Even pull cords in assisted living facilities make you wait 10 times longer
than an Alert1 medical alert. Getting help fast is crucial in emergencies, and
Alert1’s average response time is 22 seconds.
seniors who live with other people use senior medical alert systems. A
medical alert is always there, even if the house is empty or the user is in the
bathroom. 46% of dispatches in 2014 were from people who did not live
We Love Our Senior Members
our members? While most of our
members are older adults, we protect people of all ages, from 14 to 108! We
are grateful that our members choose to stay with us for an average of 3.7
Why do our members choose us?
They love the peace of mind they get with Alert1. The majority of our members
medical alert systems to keep their loved ones safe. They trust us to take
care of their loved ones when they can’t be nearby.
Completely Customizable Senior Care
Our members can completely customize their protection, from
who responds in an emergency to the range of their system.
Our friendly senior care specialists help our members decide which system is
best for them and their loved one.
Our members most often choose to upgrade to our fall
detection system. Fall detection increases their protection by
automatically calling the Command Center if it senses a fall.
Our second most popular accessory is the Lock
Box. It stores household keys and lets EMS enter the house without breaking
down any doors. That means more security and less fear.
Our members also love the Room
and Hallway Button. This wireless emergency button adds extra security and
can attach to the wall so that it will never get lost.
Alert1 Seniors Around the Country
From coast to coast, people all
over the United States love Alert1! We have noticed some senior
trends from state to state.
- Medical alert systems are not
just for seniors that live alone. Texas has
the highest percentage of members who live with another person. You may
have heard the term “everything’s bigger in Texas” and Alert1 knows that to be
true as we’re largely popular in this southern state. Family caregivers and
seniors know Alert1 is there 24/7, in the instance that your friends and family
- Illinois proves that
in assisted living can use medical alerts. This state has the highest
percentage of members who live in assisted living. An emergency can happen
anywhere, anytime. Our system can supplement assisted living so that seniors
always have peace of mind.
- We love our Massachusetts members! In fact, Boston is one of the
best cities for aging in place. This state has the most members referring a
friend. We love that our members want to share feelings of security and
peace of mind with others.
- Our Florida members know they can get help
anywhere, anytime. This state has
the highest percentage of members who choose our Mobile Medical Alerts. Our mobile device, Kelsi offers protection
both at home and on the go. It uses 911 technology so members do not need to
worry about knowing their exact location.
California has the highest percentage of members
who choose Fall Detection Medical Alert. Californians
love our small, comfortable pendant. Our advanced fall detection technology, offers
a reliable lifeline that will signal for help even if they can’t press their
button. Alert1 wants to combat the unfortunate reality that one
in three older adults experience falls.
Providing Excellent Service for Seniors
respected review agencies have demonstrated our quality with their stellar member reviews:
- Alert1 is accredited with the Better
Business Bureau which means we
have a commitment to make a good faith effort to resolve any customer
- We have achieved a rating of 4.8 out of 5 stars in Consumer Affairs. We stood out in our
affordability, clearness of business terms and helpfulness of the customer
service team. Alert1
is a company seniors can trust.
- We have an A rating on Angie’s List and are reviewed as the best
medical alert system.
- Our emergency command
centers are top quality and certified by both the Central Station Alarm Association (CSAA) andUnderwriters Laboratories (UL). This means our products,
systems, and services have been rigorously tested. We have outstanding
personnel who perform in the highest professional manner.
- Alert1 is rated number one best medical alert by Modern Senior Magazine.
They loved our service saying, “Alert1 is without a doubt the best in
class and the best alternative to Life Alert®.”
In 2014 Alert1.com
has gained more online presence than ever before. We are committed to keep
increasing growth and moving the company forward. We love staying connected
with our Alert1 family.
Our members love to communicate with us on social media.
Alert1 can be found on Facebook,
Pinterest, Twitter and YouTube. You can keep up with
all the latest news in senior care and read in depth articles on our blog.
Looking Forward to the Future
2014 was a great year for Alert1.
It was a year filled with growth and improvement in all areas. We are excited
our new products were received so well by customers. We are dedicated to keep
in Place Movement moving forward. We are off to an excellent start
this year and can’t wait to see what the rest of 2015 has in store!