Alert1 Complaints & Disputes

Alert1® strives to deliver excellent service to our customers and to resolve all customer issues quickly and completely. At Alert1, we view feedback as an opportunity to improve the quality of our processes and services for our customers. That is why we encourage all our customers to contact us if they are ever frustrated and need assistance from Alert1 so that we can resolve the problem as quickly as possible.

Solving Your Problems

There are a number of ways you can contact us for answers to questions or to address your Alert1 complaints or concerns:

• Call customer service at 1-800-693-5433. 
  Available M-F 8am-8pm, Sat 9:30am-6pm Eastern.
• Please visit our contact us page to request a callback at a time that is convenient for you, or send us your concern via message.
• Visit our support pages 24 hours a day, seven days a week for answers to the most common questions about setting up and using your Alert 1 system.

Alert1 Disputes Resolution

If you have a concern, dispute, or other issue about Alert1 that isn't being resolved to your satisfaction, please ask your customer service representative to escalate the issue to a manager, or contact Gina, the Alert 1 Complaints Resolution Manager at customerconcerns@alert1.com.

We care deeply about your experience with Alert1 Medical Alert Systems. We want to hear from Alert1 users, especially if they are dissatisfied with the Alert1 system. Hearing your thoughts allows us to improve our processes and services to better serve you in the future. Contacting us with questions allows us to resolve your issue effectively so you can get back to the things you love faster.

The company is committed to addressing issues quickly, and is striving to adhere to the Consumer Affairs Code of Conduct to solve customer disputes satisfactorily.

Alert1 has been a trusted and affordable provider of medical alert systems for nearly 25 years. Become an Alert1 customer and see firsthand how hard we work every day to earn the trust of our customers.