Medical Alert Command Center
With Alert1®'s nationwide medical alert command center, help is always available at the push of a button. When you press
call button, a signal is sent to the monitoring
console. An alarm is immediately sent to our 24/7 command center. Within
moments, a highly trained operator is on the line, ready to help. And, our
operators will stay on the line with the customer in an emergency--until help
Certified US-Based Emergency Response Centers
The Alert1 commitment to quality and responsiveness is
particularly important for our command centers. With multiple monitoring centers
located in the United States, Alert1 can keep answering calls even if a natural
disaster takes one of the centers offline.
These command centers are CSAA
Five Diamond Certified, which means they undergo a rigorous, independent
certification process each year and commit to quality standards. Additionally,
the centers are subject to random inspections and are certified by UL Labs, a
nationally recognized testing laboratory. All operators are US-based English
speakers and have access to a team of interpreters that can speak 50 other
languages in addition to English.
The Right Help in Any Emergency
The Alert1 monitoring service provides an important lifeline
for seniors with chronic conditions that increase their risk of falling, or
which could leave the senior in a state in which they need help rapidly.
However, emergency monitoring can also help a senior living alone figure out
the right type of help to summon--police, fire, medical, or a friend, neighbor
of family member--depending on the situation.
Not all emergency monitoring services are created equal.
When evaluating different providers, consider the following:
long has the provider been in the business of delivering emergency
- Is the
provider following industry standards for quality and reliability?
- Is the
provider commited to ongoing training and process improvements?
the provider invested in standby generators with multiple independent fuel
sources which allows continuous alarm monitoring despite equipment
failures, storms, or outages?
the provider stay on the phone with the customer until help arrives, or
does the provider request emergency assistance and then disconnect the
the provider invested in facilities that are in different geographic areas
to avoid a local disaster shutting down the emergency response centers?
the provider invested in infrastructure, facilities and training to ensure
that an alarm signal will never be lost, even if one of the response
centers has a major failure?
Alert1’s command centers have built a leading infrastructure
to dramatically reduce the possibility that you or a loved one will be
unprotected in case of a disaster in or near the monitoring center.
Get safety and independence today. Call us now and protect
yourself with the nation’s most reliable medical alert system.