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Fall Detection Technology

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Your Fall Detection System signals for help even if you can’t.

  • Senses a fall and wirelessly notifies 24/7 Command Center.
  • Smallest and most comfortable pendant on the market.
  • We stay on the line with you until help arrives.
  • 600 foot range from the base unit.

Please select your payment plan

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#1 Medical Alert By
Modern Senior Magazine

Fall Detection Medical Alert Features

Fall Detection Pendant & POM Base Unit

  • Smallest and most comfortable pendant on the market. Works with Alert1’s reliable medical alert system
  • 100% waterproof to protect you at all times
  • The pendant has a lifespan of over two years and features low battery detection. You will not need to worry about recharging your pendant

Personalized Response

  • We do so much more than just calling 911. Whether it be EMS, a neighbor, or a family member, you choose who we call in case of emergency
  • Unlike other medical alert system companies, Alert1 stays on the line with you until we are 100% sure help arrives. You are never alone with Alert1

Industry Leading Monitoring

  • Alert1 features two fully independent US-based Command Centers. Our CSAA certified operators are trained to be calm and reassuring in case of emergencies. They will stay on the line with you until help arrives. When you need help, Alert1 is there for you 24/7

Protection In and Around the Home

  • The system has a range of over 600 feet from the base unit, so you will be protected both within and around your home

Easy Setup

  • Your fall protection system arrives preprogrammed. The POM base unit simply needs to be plugged in. To make things easy, your package includes a one-page quick start guide to help you with the setup

Wireless or Landline Versions Available

Don’t have a landline? No problem, call us today at 1-866-581-4540 to ask about our cellular medical alert systems

How does the auto fall detection technology work?

The auto fall sensors are the brain of the fall detection pendant. If you fall, it detects the motion and sends a signal to our command center, even if you can’t push the help button. The fall detection technology has undergone years of testing and calibration to differentiate between a senior fall and every day movements.

30-Day Money Back Triple Guarantee

If within the first 30 days you have tested your Alert1 medical alert system, connected to our Command Center and decide you are not happy with it, you can cancel your service with no risk!
     1. Cancel anytime - No Hassle!
     2. No cancellation fees
     3. Refund 100% of your service plan payment

Start Your Risk Free Trial Today! 1-866-581-4540

Product Details

Fall Detection Medical Alert System
What's in the box?
  • POM unit
  • Fall Sensor Pendant
  • Phone Cable
  • AC wall plug
  • Quick Start Guide
Pendant Details:
  • Dimensions: 1.7 x 2.4 x 0.7 in.
  • Weight: 1.1 oz
  • Battery life: 2+ years
  • Range from base unit: 600 ft
  • 100% waterproof

No landline? No problem!
We offer the same level of fall protection as a wireless medical alert.

What happens when a fall is detected?

1. When a fall is detected
Your fall detection pendant senses the fall and wirelessly notifies Alert1’s 24/7 Command Center
2. Respond
A US-based operator from one of our two Command Centers come on the line to assist you in seconds. Even if you cannot speak– we follow the procedures set up ahead of time to make sure you get help
3. Help Arrives
We stay on the line with you until help arrives so that you are never alone. We reduce worry by notifying your family members, neighbors or doctors

Call Now to Speak with Us 1-866-581-4540

Plans Starting at Just $30.95/month

Who benefits from automated fall detection technology?

  1. Seniors who choose to continue living independently. They frequently make fall detection technology and a medical alert system part of their aging in place plan
  2. Younger adults and children who are at risk for fainting or unconsciousness regularly add a fall detection pendant to their medical alert system

Alert1’s medical alert systems have been protecting members aged 7 to 107, so give us a call if you have any questions about whether it is right for you

Do you need an auto fall sensor?

  • Have you passed out or been unconscious during the past 1-3 months?
  • If you fall and are unable to signal for help, is it unlikely that someone will find you within 5-10 minutes?
  • Would you or your family feel more secure knowing you will get help even if you can’t press your help button?

If you answered “Yes”

  • 1 time

    Moderate need of a fall detection system

  • 2 times

    High need of a fall detection system

  • 3 times

    Very high need of a fall detection system

Get Protection and Peace of Mind Today!

Order your fall detection system today by calling our helpful Alert1 staff at 1-866-581-4540. There's no installation fee. No contracts. And it comes with a risk free 30-day money back guarantee! Call to get started.

Call Now to Speak with Us 1-866-581-4540

Plans Starting at Just $30.95/month


Add a review

Your callers are always professional
Tim J (Fort Morgan, CO)
My father is in our home under our care, the Alert 1 is great and your callers are always professional. Thank you for your patience since he tends to accidentally push the button way too often.
Posted on 3/23/2015
The necklace is a life saver.
June B (Dodge Center, MN)
so very pleased with how quick they respond - the necklace is a life saver.
Posted on 3/23/2015
It's so much easier
Dorothy H (Wingate, SC)
I feel more confident being alone knowing if I need someone all I have to do is press my alert button. No trying to dial the phone. It's so much easier.
Posted on 3/23/2015
Service has been great!
Shirley P (Milton, NY)
Service has been great. I even hit button by mistake, but you're right there. Thanks so much!!
Posted on 3/12/2015
Easy to Install and Connect!
John Smith (Reisterstown, MD)
I found it very easy to install and connect the device. The testing went well. The people I worked with were polite.
Posted on 3/11/2015
Thank you for your quick response
Juliana S (Hillsdale, MI)
My husband who relies on a walker was confused about 1:30 am one night and fell. Not having the strength to get himself up nor was I able to help him so I pushed the button which was answered and after asking if he had been hurt said help was on the way. A short time later help arrived. The EMS workers picked him up and put him back in bed. Thank you!! for your quick response.
Posted on 3/10/2015
Very satisfied!
Tommy S (Maryville, TN)
Great Job so far. Very satisfied!
Posted on 3/10/2015
So grateful
Dina M. (Clarksville, TN)
Everyone has been so patient and kind. They readily answer all questions. I am so grateful, and so is my husband. I never thought he would accept the help, but he does his best to wear it.

Posted on 3/10/2015
Thank you
Cynthia (Edgerton, WI)
My mother has been wearing the device for a week or so. She's accidently set it off a few times and the responder has called immediately to see that she is ok. They have been very understanding. She's relieved to have it since she's 90 years old and lives independently. Thank you.
Posted on 3/10/2015
I am glad I have Alert1
Linda M (Oakbro, NC)
Very professional

customer service reps. Simple to install. Hope I never need this service but I am glad I have Alert1.

Posted on 3/10/2015
Highly Recommend
Joy H. (NY)
I have been very pleased with your company. I did have one issue and you all were fast to fix it. I would recommend you highly
Posted on 3/5/2015
Great Service!
Jodi W (Milwaukee, WI)
This is a great service. My mom falls and they respond right away, friendly and respectfully. I am so glad that I got this service for her.
Posted on 2/16/2015
Easy to install
Vickie (OH)
Review Easy to install. I did not have any shipping delays like others have mentioned. Everyone we talked to was very pleasant!

Posted on 2/2/2015
People are so kind
Rebecca (TX)
I am very impressed with those that call. They are all so kind. I am just starting with Alert 1 and keep accidentally hitting the button.
Posted on 2/2/2015
I highly recommend it
Edward (PA)
Very Professional, Helpful and friendly. Easy set up. When we tested the unit it worked great. Staff personnel called our house and asked if everything was ok. I informed them we are just testing the unit. They asked if we have any other devises to test which I replied yes. They informed me to hang up the phone and wait two minutes and then test the other device. At which time I did. The response was the same. Since then we had two false alarms with the fall button. Both times staff personnel called and made sure everything was ok. I am very pleased with Alert 1. I highly recommend them.
Posted on 1/29/2015
Very relieved to have this system!
Anita (TN)
Very relieved that my mother allowed us to purchase alert 1 for her! I appreciate your help in getting it set up for her.

Posted on 1/28/2015
Now I Can Relax
Susanne (RI)
Very courteous and helpful people!!! Very patient. Peace of mind is a wonderful thing. I am now able to go and visit my daughter in N.J and relax knowing if my husband needs help he will not be alone. - Thank you Alert 1, A Happy Customer
Posted on 1/22/2015
A Friendly Voice When You Need It!
Beatrice (FL)
After wearing the Alert1 necklace for only ten days, I had a fall. It was comforting to hear a friendly voice asking my condition. Fortunately, my HHA was present to help me. Thank you for your nearly immediate response.
Posted on 1/22/2015
Highly Recommend - Regardless of Age!
Peggy (NY)
Mom fell... and, as the commercials say, "couldn't get up." Thankfully, she had Alert 1 and used it! EMTs were at her home in minutes (truly, minutes) to attend to her care. The Alert 1 system works; it really works! Highly recommended for anyone who lives alone, regardless of his or her age.
Posted on 1/21/2015
Very Satisfied
Dawn (PA)
Very satisfied with the help, rapid assistance and courtesy.
Posted on 1/20/2015
Shipped quickly
Edward (FL)
Unit was quickly shipped and easy to install. Representatives were courteous and easy to deal with.
Posted on 1/20/2015
Good so far!
Rudy (CA)
So far so good! Everything seems to be ok.Too much to read in your contract for a 89 year old but I signed anyway.
Posted on 1/20/2015
Best Money Ever Spent!
Ron B (CO)
THANK YOU!!! Ever since I purchased your system, it has saved my wife from severe injuries, and possibly death several times. My wife said she didn't need it "before" I purchased it. NOW she is so thankful I got your system for her. It shows how much I love her and need her. It shows I really do care about her. It is truly the best gift I have ever got for the one I care so much about. I sincerely and truly would HIGHLY recommend everyone should get one for their loved ones, before an accident happens and it is too late. Yes, PLEASE use this message on your commercials on tv. Everyone should be aware of your system and purchase one. The best money ever spent.
Posted on 1/20/2015
Very Helpful
Rebecca (TX)
We bought the Fall Detection System for my mother. So far everyone we have talked to at Alert1 has been very helpful and knowledgeable. Thank you!
Posted on 1/19/2015
Thanks from our family
Jane R (TX)
The team at Alert1 has been so helpful and patient with My mother Jane as she is getting accustomed to wearing her new anti-fall pendant. There have been several false alarms due to her toying with this device, but the responder is always professional, caring, and patient with her. Thank you so much from our family.
Posted on 1/18/2015
Easy to Activate & Test
Shirley (TX)
Just received last week; so far, so good. It was certainly easy enough to activate and test.
Posted on 1/15/2015
Jan H (OK)
Great service...polite, and helpful.
Posted on 1/15/2015
Thankful to have help near
Sherill (OK)
Our mom has dementia and gets easily confused. The one thing that she remembers, though, is that she can push her button and get help. When she couldn't get out of bed, the operator sent help and also called us so that we could go in to be with her. Thankfully, she was unhurt, but we have peace of mind knowing that she has a helper near.
Posted on 1/13/2015
So Grateful
Jerre A. (NV)
My husband had a reaction to a new medicine. He was unable to sit or stand up. We were located in a room where there was no telephone and too far from the front door to have the door open for the firemen. We were so happy that we had our pendants on and could summon your assistance. We were also grateful we had the lock box so our responders could easily access our home.
Posted on 1/13/2015
Recommend this to everyone
Diane (MI)
We got Alert1 for our Mother on Christmas and was able to activate that day. Everyone that we talked to from ordering and activating the system was very helpful. I would recommend this to anyone.
Posted on 1/7/2015
My Aunt Is In Good Hands
Howard P. (MD)
The process works. The first and only time activated was an unintentional false alarm. The button was inside of my aunts purse, rather than around her neck as intended. I received the call from Alert1 and a ambulance was dispatched immediately. My aunt is in good hands. Thank you Alert1.
Posted on 1/5/2015
Stayed with me until the ambulance arrive
Nancy R (NY)
The gentlemen who answered my call, was ever so nice. He made the 911 call and stayed with me until the ambulance arrived. His calls to my daughter and to a friend were professional, thorough and accurate and didn't cause them too much of an alarm. We were all very impressed.
Posted on 1/5/2015
Great Confidence
Candace B. (CT)
I have great confidence in this system. We saw how fast it works when my mother's button was pressed by accident. I feel that my parents are now safe when I cannot be there with them.
Posted on 12/29/2014
Happy with the device
Pauline (MI)
Only concern is fall detection has gone off 3 times in the past week. When no fall. Otherwise very happy with device and service
Posted on 12/23/2014
Thanks for your service!
Joseph (NC)
Thanks to Alert1 being so prompt in responding. They called to check on me and called 911 as well as my son. Thanks for your service.
Posted on 12/15/2014
I fell right outside the house and EMT came quickly
Linda (AR)
Fell and knocked my self out while just out side of the house. Even though they could not hear me (I am not sure about this) they called my sister and EMT for me so I could go to the hospital. I spent the night in the hospital checking for further damage but I was sure glad as it was cold out and I did not have a coat on.
Posted on 12/15/2014
I felt I had a friend on the line
Harriett (SC)
The Alert1 test went great, They called me by name, which was a surprise and made me feel that I had a friend on the line instead of a stranger
Posted on 12/11/2014
I'd refer this company to my friends
Jan (UT)
I thought the shopping was a little slow but that the customer service was excellent. I would use this company again and refer it to friends.
Posted on 12/11/2014
This gives me peace of mind
Gergory (PA)
You have a great product. My mother must have bumped her button and you contacted her right away. She didn't have her hearing aid in and you were very good with her. She is 92 years old and I work away and it gives me a peace of mind.
Posted on 11/24/2014
Just Great!
Barbara (CA)
Everyone I've talked to has been extremely helpful and courteous.
Posted on 11/24/2014
Very helpful personnel
Hazel (NY)
Personnel are very helpful. I was surprised that there was a delay of 2 or 3 minutes between the time the alarm went off on the machine and the time a person came on the speaker. Now I know to be a little patient, and the call will be answered.
Posted on 11/24/2014
Excellent system!
Deborah (WA)
I have had an excellent experience....quick to respond, professional and very kind. Thank you so much!
Posted on 11/24/2014
System is definitely loud
John (OR)
My dad Guy thinks it way too loud when we tested it. May be a volume control would be good. I understand you want to hear it but its loud in his studio Apt.
Posted on 11/24/2014
Falling for elderly people is very real and can be very serious
Richard (UT)
I did not like the shipping you used. UPS then transferred to USPS. The intent was to have the pkg. delivered to me in Utah and then I was taking it to my mother in Idaho 350 miles from my home in Utah. It was not going to be delivered to my home in Utah in time to take it with me to idaho. I tried to have it rerouted to my mothers home and couldn't because it had been delivered to the post office (delivery completed). It turned out that I had to get my daughter fed ex it to me. It was expensive to ship but I needed to get it to me before I left my mothers home so I could get it set up for her. Smart Post is not a good shipping at all. Please consider using UPS, USPS, OR FedEx and not changing carriers in the middle of handling. Had I been aware of how the shipping was being handled it might not have been confusing. I know now not to ever have anything delivered using this shipping method.

The up side is the unit was easy to set up and works as advertised. My family feels better in know my mother has this unit. A few years back she had fallen in her driveway, broke her leg in three places. She laid there on the ground in pain, unable to get up until a neighbor found her and was able to call for an ambulance. We have since worried that this could happen again and the result could be much much worse. Our minds are somewhat at ease knowing that my mother now has this to aid her. Falling for elderly people is very real and can be very serious.

Thank you,

Posted on 11/18/2014
Karlene (AZ)
Have received excellent service with questions answered in detail and courteously.
Posted on 11/14/2014
Everyone has been extremely courteous
Mick (AL)
Everyone I've dealt with so far has been extremely courteous. Sort of like their job depended on it. Mom is still in rehab and has not been able try it, but it is set up and ready to go. Thanks for your support! Mick
Posted on 11/14/2014
Polite and professional
Gerald (IL)
Polite and professional.
Knowledgeable, but did not know answer to my question. She asked someone else and found the answer.
I suggested a feature addition, and it was received professionally and with promise of a follow up at a later date. Hoping for a positive response at that time.
Good experience.

Posted on 11/12/2014
Great customer service
Amanda (CA)
Very kind and helpful customer service
Posted on 11/7/2014
Won't take it off again!
Candy (OH)
"I have used Alert1 for medical monitoring for my elderly mother for the past 5 years. I have absolutely no complaints and am so glad I chose them for the service. Being stubborn, my mother stopped wearing the transmitting necklace after about a year. She never gave us kids any reason, it just always sat on the table out of reach had she fallen. Well, 3 weeks ago she fell. She laid on the floor only a couple of feet away from the base unit and the necklace, for 3 days until she was found. Had she been wearing the necklace, the always polite operator could have called my sister that lives just a few miles from her, and avoided the kidney failure caused by dehydration from laying there for so long.

After a week in the hospital and 2 weeks at a Kindred for rehab, she is now going back home. I called customer service to exchange her necklace transmitter for a wrist band hoping my mom would be happier wearing that. The agent I spoke to was so polite and helpful and really cared about my situation. My mom will now have the wristband transmitter, as well as the pendant, which I will hang somewhere low to the ground if for any reason she didn't learn her lesson and not have one on her body. I am so happy that I chose Alert1. I recommend them to anybody that has a family member that could use the extra piece of mind that the medical monitoring system provides."

Posted on 11/5/2014
Extremely Professional
Yvonne (CA)
My father has been living with multiple sclerosis for 40-plus years. His dedication to his health has kept him walking and mobile for several years. However, this last year has been extremely difficult for him. He had two major falls within 6 months. The first left him with a broken shoulder; the second, a broken leg. After much resistance, he finally agreed to call Alert1. The operator was extremely professional and compassionate. She answered all of our questions and gave us several membership options to choose from. My father liked that he could choose to have a necklace or a bracelet. We were able to give the operator several contact names and numbers which I find important as my sister and I work full-time. Not only are we extremely satisfied with the product, but we now have peace of mind. Thank you, Alert1.
Posted on 11/5/2014
Absolutely No Problems
Pamela (CA)
My mother has had her Alert1 system for some time now and so far has had absolutely no problems or issues with it. It was quick and simple for her to install, and now the whole family has peace of mind that help will be there if she needs it! We are very happy with the Alert1 system so far.
Posted on 11/5/2014
Great tool
S. (CA)
Having Alert1 has been a valuable tool for my parents to continue living in their home. They each balk at wearing the pendants sometimes; but they do wear them more and more often. In their situation, my mother has lost her mobility and my father has become hard of hearing. So either could have a fall where the other can't help or know to summon assistance. With Alert1, both are enabled, and it's nice that Alert 1 doesn't charge for the second pendant in the same home.

Posted on 11/5/2014
Easy to Talk to And Friendly
Eric (AZ)
When I was looking for a medical alarm necklace for my recently widowed mother, I checked a lot of companies online. I called a few of them with my questions. Alert1 was the only one that didn't keep calling me back over and over pestering me to buy the product. When I did decide to go with them, I found their salesperson easy to talk to. She answered all my questions. I set my mom's system up last month, and it was easy to install and is also easy to use. We love the lockbox they sent, as my mom was really worried that if she pushed the button, the firemen would break down her door. Now, she isn't worried about that. Overall, I'm very happy with our decision.

Posted on 11/5/2014
You are a valued part of our family!
I purchased Alert1 for my mom who lives 970 miles away from Houston in Tennessee. The peace of mind I have knowing that she has instant access to help if she falls or is in distress or trouble is priceless. Thank you so much for your product and affordable payments! You are a valued part of my family!

Posted on 11/5/2014
Wonderful Value
Christine (CA)
I purchased Alert1 for my mother after investigating several companies. I am more than pleased. The service was excellent and the people on the telephone are wonderful and caring when they speak with her (she has pushed the button by accident a couple of times). It seems a wonderful value for the money and it brings peace of mind to those who care for folks who need a "lifeline" in case of a problem.

Posted on 11/5/2014
Great Experience
Cathy (PA)
I had the great experience of connecting with the customer service staff at Alert1 who could not have been any better in assisting me. My father-in-law passed away earlier this month and I had a question on what I should do with his Alert1 bracelet. The service team was great! Additionally, they made a change to the name on the account so as "not to upset" my mother-in-law when she saw the invoice arriving for her own Alert1 system later in the year. Since I am a director of a home care/home health company, I recommend Alert1 to any client who indicates that they need an alert system. You guys are great! Thank you so much.
Posted on 11/4/2014
Great Peace of Mind
Neil (NC)
I purchased Alert1 service for my father-in-law and mother-in-law over one year ago. The service has been very user-friendly and any local power issues have gotten a prompt response from the Alert1 central station. Recently, there was a malfunction with the unit that could not be corrected over the phone. Alert1 immediately sent a replacement unit that was already pre-programmed to the account phone number. I was able to talk my 90-year-old mother-in-law with great ease through the set up procedure and her service was promptly restored. Alert1 allows my mother-in-law to continue to live on her own with great peace of mind for her and her family.
Posted on 11/4/2014
A++ Service
Linda (IL)
A++ service. Alert1 was my grandmother’s choice for a medical alert company. Alert1 helped her on several occasions when in need. When it came time that my mother need a medical alert company, there was no question as to which company we were going to chose. Thanks for being there with a great product and service.
Posted on 11/4/2014
Works Great!
Sharon (TN)
It works great! I got Alert1 for my elderly parents who insist on living alone in their apartment. They have used the system 3 times by now and it has worked great every time. I get a call from their center letting me know what is going on and they also call my husband to be sure we are contacted. I did have to get used to seeing a call from Utah on the caller ID so I'd know it was Alert1.
Posted on 11/4/2014
Thank God We Have it
Cindy (NC)
Both my parents are 79 years old. We have never had to use the Alert1 system, thank God. I, along with my sisters and my brother, felt so much better once we received and hooked up the system, which was very easy to do. I had to call a couple of times and always was greeted by professionals. Thank you for your product. It has put our minds at ease knowing "someone" is always there with our parents when we cannot be there.
Posted on 11/4/2014
Joseph (NY)
Alert1: excellent. I ordered this for my mom who lives alone. Thank goodness we haven't had to use it for a real emergency, but we have tested it several times over the past 9 months and each time we received an immediate response from a caring person who called using mom's first name. Peace of mind. It's a nice thing!
Posted on 11/4/2014
Dad used it 7 times in the first year!
Tammy (WA)
We got it due to my dad’s health. He has used it 5 to 7 times since the first of the year and I can't say enough about Alert1 - fast response, friendly, and very helpful. It’s never costing us another dime. The fee we pay each month covers it all and it’s less than anyone else we looked into. Alert1 has saved my dad’s life due to the fast response. They have always let me know when my father called for help so I could meet him at the hospital to comfort him. Thank you for all you do, Alert1. I don't know what would have happened without you.
Posted on 11/4/2014
Highly Recommend!
Roger (OH)
I received a phone call while on vacation. The call said that mother’s alarm went off, but Alert1 could not get her to respond. Alert1 had police there within 2 minutes to discover she was not home. Alert1 stayed on the phone with us, which was a relief. It turned out the cat had stepped on the alert button on the console. It worked just as we hoped it would. We highly recommend Alert1.

Posted on 11/4/2014
Valued Service
Joan (FL)
My dad, rest his soul, used Alert1 and its service was valued. Now, at age 61, I have cancer and need the services of Alert1. When I travel to another state for treatment, I simply contact Alert1 and request that my service be postponed until my return. I've been very satisfied with my experiences with Alert1 and would highly recommend it to anyone who needs its assistance.
Posted on 11/4/2014
Very Responsive
Carl S (SC)
After some heart issues that resulted in having a pacemaker installed, I heard from a neighbor who thought I should have a monitor system in case I have further problems. Since I live alone, I thought it might be a good idea. I spent a long time researching all the different brands available and ultimately decided to go with Alert1. They seemed to offer more for the money. Now that I have that system, I completely agree. The system was super easy to install and I selected the wristwatch type personal button over the necklace pendant style. I have checked the system from different locations using the wristwatch button as well as the extra mountable button that came with it. The staff on the other end always seems pleased to help me; no one ever sounds bored. They are responsive and I feel protected should an emergency arise.

Posted on 11/4/2014
Excellent Customer Service
Shanna (TX)
The customer service was excellent and courteous. My husband and I were completely oblivious as to how we should go about getting this service started for my mother-in-law. Shelby was very understanding and completely patient with us. Once the system was set up in her home, she was falling numerous times. The call staff were quick and efficient in calling us, even at 2 to 3 am in the morning when we weren't necessarily coherent. Thank you, Alert1, in helping our family have peace of mind that our mother-in-law would be able to have help at the tip of her fingers when needed. I would recommend this service to anyone.

Posted on 11/4/2014
Very Polite Staff
Shawna D (CA)
Alert1 was a gift for my grandmother who has stage 4 lung cancer. She has always been independent and was not thrilled at the idea of needing help. Once we convinced her to try it, she loved it. We all feel at ease now in case she were to fall or need help. The staff has been very polite and helpful since the day we set it up. My grandmother did set off her bracelet a couple times, accidentally, and my grandma was so pleased with how quickly your company responded. She was also impressed with how polite your staff was, even knowing it was not indeed an emergency. Thank you for providing us peace of mind and quality service.

Posted on 11/4/2014
Mom Set it up all on her own
Sam R (OR)
I ordered the basic package for my elderly mother who is living alone. I anticipated setting it up for her when it arrived, which would require a special trip out of the state to go visit. To my surprise when I arrived, the unit was correctly installed and ready to use. Mom had read the simple instructions, installed, and tested it out. She claimed innocence, however, because I think she thought the installation was a good excuse for having me visit - and I never complain about a home cooked meal.

Posted on 11/4/2014
Can't Put a Price on Alert1
Dave M. (MD)
I researched various systems online for my 87-year-old mother-in-law and the cost and reviews of Alert1 made more sense to me than any of the other systems out there. When I called to inquire about the system, the customer service rep was very nice and informative. Everything that he told me was reinforced when I called back several days later. The price didn't change and neither did the benefits that I was told. When I received the Alert1, it was very easy to set up and we tested it right away and were contacted in less than a minute. After we had it for 30 days, we pushed the button for the monthly test that was recommended and the call came in in less than 20 seconds. We are very happy and confident in the system and not leery of being away from home and leaving her alone. It is a great peace of mind and you can't put a price on that. Thank you very much for your product. I recommend it to everyone in our situation.

Posted on 11/4/2014
Thank Goodness!
Sharon D (CT)
My siblings and I purchased Alert1 for our father who lives alone. Our pride-filled father doesn't want to be a burden to anyone and refuses to come live with any of his 5 children. He gladly accepted our gift of the Alert1 system. Thank goodness! My dad has never had to push the button in an emergency, but we do regularly "test" the system. He is always greeted warmly and professionally. Alert1 has greatly eased our minds. Thank you.
Posted on 11/4/2014
So far so good!
Nancy (CT)
So far so good. We purchased this for my mom, Joyce Valeri, and everything has been good so far.
Posted on 11/3/2014
Your service is quick and accurate
David (CT)
Your service not only worked; but worked quickly, accurately, and well. Caesar, my Dad, is good - a few stitches in his hand - very fortunate. Thank you for doing the job you promised. This was our first event.
Posted on 10/31/2014
My mom hit the button by mistake
Denise (WA)
I was impressed. My mom hit the button by mistake, the agent was so kind and really made sure she was ok. I truly feel better knowing she has this service. Thank you
Posted on 10/29/2014
The people on the phone are very understanding
Henry (CA)
This is Diana his daughter. I'm not sure he is happy about it but i like it. The only probem we have is learning not to touch it when he's getting into bed, 4 out of 7 he hit the button. Sorry about that. the people on the phone have been very nice about it, we will get this.

Thank you, Diana

Posted on 10/29/2014
Very satisfied so far
Barbara (OH)
I have been very satisfied so far. Haven't had to use it yet. My questions were answered.
Posted on 10/29/2014
Testing the button was easy
Cheryl (CA)
easy to set up, and when conducted test of both base and personal button, staff was professional and friendly to talk and deal with.
Posted on 10/29/2014
Easy to install
Penelope (CA)
This was easier to install than I expected. Our set-up call was easy and the agent explained why my phone said no line available
Posted on 10/29/2014
Glad to have your service
Steven (LA)
The service was great BUT when you guys called me, and asked if I wanted you to send EMS, and I said NO...you sent them anyway. What a waste of resources in my opinion. Otherwise, glad we have your service.
Posted on 10/28/2014
I was so impressed
Helen (CA)
I was happy with your response to my mother's request for help, and the phone call to alert me. I was also impressed with the followup call I received a few hours after the event. Thankfully my mother is fine.
Posted on 10/28/2014
Best investment
Helen (RI)
One of the best investments my wife and I have made for my mother.
Posted on 10/28/2014
Staff has been very helpful
Harmony (FL)
Very satisfied with contact with Alert 1 representatives. They were very pleasant and helpful. Not as happy with devices sent with start up kit. One of devices (wrist band) had low battery to start and has caused some technical concerns for my mom and dad. He was sent wrong type replacement requested (a necklace type instead of slap band). Staff has been very helpful in resolving these issues.
Posted on 10/28/2014
Perfect service!
Dorothy (PA)
I received perfect service. The response was great. The EMTs came within minutes and my daughter was notified promptly as well. I have recommended your services to friends. In fact, one of my friends did sign up with you.
Posted on 10/28/2014
Thanks for helping
Kathleen (AZ)
Thank goodness for your help, I was so nervous and hearing
the calm voice made it easier. I knew I had backup...what a great service....thanks again for helping, and please thank the gentleman I can't remember his name but he was great.

Posted on 10/28/2014
Job well done
DeeAnn (SD)
My mother pressed the button and it all went well. The paramedics/ fire department had responded and gone by the time I was able to arrive / 20 minutes tops. I found Mom resting in her chair and clothed. Thank you for a job well done.
Posted on 10/28/2014
this device saved me three times
Jayne (TX)
My son, under my protest saying I did need this service, enrolled me in Alert 1. I am 72 yrs. of age and live alone. This little device has saved my butt on three separate occasions--two trips resulting in emergency transport to a hospital. I would highly recommend this service to anyone and, not necessarily, an older person.
Posted on 10/28/2014
Competent customer service
Kathy (PA)
Everyone was extremely nice and helpful from the time we ordered our unit for my father, till the time we set it up and called in to test it. Thank you so much. It's very refreshing to have competent customer service these days. Thanks again!
Posted on 10/28/2014
Quick response
Theresa (NY)
Luckily I have not had a need to use my new Alert1 device. But was happy to have such a quick response during the testing period.
Posted on 10/28/2014
We are so happy!
Alli (OR)
So far I am pleased with my medical alert system. It was easy to set up and test.I have not needed it yet but I accidentally set off the system and they were on the line immediately. It is a good feeling to know I can get help if I need it.I'm thankful my daughter got it for me!
Posted on 10/28/2014
Easy to set up and test
Vida (KS)
So far I am pleased with my medical alert system. It was easy to set up and test.I have not needed it yet but I accidentally set off the system and they were on the line immediately. It is a good feeling to know I can get help if I need it.I'm thankful my daughter got it for me!
Posted on 10/28/2014
Very prompt response
Bonnie (PA)
Very prompt response by Alert1 which enforced the confidence my family and I have in the effectiveness of owning and using Alert1 as a safety feature for when I am at home alone. Thanks for a job well done!
Posted on 10/28/2014
Elizabeth (MA)
It was fantastic, friendly and the response was faster than expected. Thank you so much.
Posted on 10/28/2014
This system saved my mother's life
Ruth (PA)
This system has saved my mother's life time and again. Without it, I shudder to think what would have happened They are also right there to help, love it.
Posted on 10/23/2014
The people are very polite and understanding
Theresa (VT)
We received the unit, it was very easy to install and test. My Mom had one accidental push on her button and the person who responded was very polite and understanding. We have had it long enough to do one monthly test and that worked fine as well. Thank you very much.
Posted on 10/23/2014
I will definitely wear this in the house
Dorothy (IL)
I was able to go through the interview quickly. The agent was very knowledgeable and told me how the system would work. I have now activated the system and will wear it in the house. Hopefully, I will not have to use it during the next year.
Posted on 10/23/2014
I feel safer using this device!
Ann (WI)
The fall detector pendant & emergency phone system operate very well, and the unit has been tested several times now--each time a with quick, helpful response. I'm happy and feel safer using this device.
Posted on 10/23/2014
Thank you for being there
Madeline (PA)
Thank you for being there when I needed help. It arrived in a timely fashion.
Posted on 10/23/2014
It's a good feeling knowing my mom is safe
Raymond (PA)
Thank you for the service you provide. It is a good feeling knowing that when my Mom needs help you folks are there. Thanks to all the staff.
Posted on 10/23/2014
Great product, wish we had received it quicker
Richard (TX)
The physical products, the sales staff, and the emergency staff all seem great. We would provide a 5-star review except for the quality of the delivery. We ordered the "emergency" equipment on a Friday. It did not ship until late Monday, and arrived on Saturday, over a week after the order was placed. Also, the package was delivered to the community mailbox location. Especially for immobile seniors, who cannot regularly walk to their community mail boxes 50-100 yards away, "emergency" equipment should be delivered to their door step. Fedex and UPS normally do this, but did not occur in this instance.
Posted on 10/23/2014
Pleasant people
Sue (NJ)
The people were very pleasant to work with - answered all my questions and responded to my call backs in a timely fashion.
Posted on 10/23/2014
We will highly recommend to others
James (TX)
Spoke with Brandy, She set us up with Alert1, Was so helpful and professional. She was a real delight to talk to. We have it all set up and we are very thankful. Hope we never have to use it. Thank you all. We will highly recommend you to others. Thanks again.
Posted on 10/23/2014
We are pleased with the quick service
Peggy (NE)
My mother uses your Alert1 service. I merely pay the bill. We were both pleased with your quick response to her call for help. We also realized we needed to update one of the contact numbers, which was done quickly and courteously by your representative. Thank You.
Posted on 10/23/2014
Great A+ help!
Gary (PA)
As always your associates performed excellently. You advised my parents on how to handle the situation, then you called work and then my home number to advise me of the alarm. Thank you so much for your great A+ help!
Sincerely, Gary

Posted on 10/23/2014
The Best!!
Linda (IL)
The Drs. Said that your service saved my life! Best recommendation!!
Posted on 10/23/2014
I'm happy with the service
Bill (NY)
Mom used her alert button and I am very pleased to have made this purchase for her. Initially, I'd visit her and she wouldnt be wearing it around her neck and I was mad, trying to reason with her how important it is to have it on her person.Anyway, I'm happy with the service you provided to her.Thank You.
Posted on 10/23/2014
Thank you
Vernell (CO)
My son was contacted and assisted me to get up. Thank you.
Posted on 10/23/2014
Peace of mind is such a wonderful thing
Karen (MO)
So happy with the purchase process. All questions were answered before I had to give personal information. Received the equipment with a signed check-list of contents - and everything was super-cushioned, so although USPS was not gentle with the box, the contents were in perfect shape. Now we are setting up and will test the system shortly. Peace of Mind is such a wonderful thing. Thank you everyone at Alert1 for helping us!!
Posted on 10/23/2014
Works just fine
Don (CA)
I just picked the unit up at the post office this morning did the initial charge and test just now. Seems to work just fine.
Posted on 10/23/2014
The staff was excellent
James (NY)
My mother had a simple slip & fall. All the right calls were made. The staff at Alert One were excellent
Posted on 10/23/2014
We're in good hands
Oma (FL)
Thanks for taking care of Mom. She pressed the button and was okay-just tipped her three-wheeled buggy and went flying...could have been worse...but...had it been she would have been in good hands. Again...thank you.
Posted on 10/23/2014
I witnessed how this literally saved my neighbor's life
Steve (TN)
I bought an Alert-1 system because I live alone. I am only 58, but live in a secluded area. However, That is not the story I wanted to tell. I have a widow neighbor with very bad COPD and has had heart problems. After her husband died a few years ago, I kept nagging her to put one in her house too. She is a strong-willed lady and resisted for months. Finally, I got her to install a base and voice extender. She has griped at me for years that all she uses it for is testing it. That changed Saturday night at about midnight. We live in a rural area where an ambulance is 25 minutes away on a good day. Anyway, she choked while swallowing a pill and aspirated the pill into her lungs. She could barely talk, much less use a phone, so she pressed her button. The Alert-1 operator called me and reported my neighbor had croaked out "No!" when asked if she was OK. She got out a "Yes" to the operator when asked if she needed help...but nothing else. I was at her place in few minutes, where I found her on her bed turning blue. I managed to get enough oxygen in her to keep her alive until the ambulance Alert-1 had dispatched arrived (35 minutes). As of today, she is recovering in the hospital....I assert that having that button literally saved her life. And as a bonus, I don't have to hear any more griping about it!
Posted on 10/14/2014
My mother fell in the bathroom
Cindy (TX)
I would like to commend Alert1 for their timely response when my mom fell and broke her hip a few weeks ago. At first, my mom was reluctant to get Alert1. She said, “she didn’t need it.” I ordered it anyway. I’m glad I did. My mom fell in the bathroom and couldn’t get to the phone, but she pressed the alert button and was able to get in touch with Alert1. They placed the initial call to my sister and I (per my mother’s wishes). When we got there, we called 911. While we were on the phone with 911, the Alert1 dispatcher called my cell phone again to make sure I was with my mother. Then my mother’s home phone rang with another dispatcher seeing if she was okay. I will recommend your company to everyone. Thank you!!
Posted on 10/14/2014
Your response was amazing!
Beverly (FL)
Hello Alert 1. This is Beverly writing on Hector's behalf to thank you again for helping. As always, your response is amazing and helped get Hector to the hospital in time.
Posted on 10/14/2014
Ruth (CA)
Posted on 10/14/2014
So far we are happy
Vincent (CA)
So far very happy with the device. Thank you.
Posted on 10/14/2014
We are very thankful to have this system
Rosemary (OH)
This is from Rosemary's daughter in law. We are very appreciative and thankful for the Alert1 system and everyone has been very professional and helpful. Thank you!
Posted on 10/14/2014
Thanks for the email assistance
Donald (TX)
I appreciated the call. The only thing that the Alert One operator could not tell me was if my father was injured. He was not. When I arrived at the hospital he was ok. He is not in the best of health but doing satisfactory. Thanks for the e-mail and the assistance.
Posted on 10/14/2014
Impressed with the service
Marie (IN)
Everyone involved was impressed with the service. I am currently in the hospital recovering.
Posted on 10/14/2014
No other company came close to Alert1
Gerri (FL)
I ordered Alert 1 for my mom, who turns 89 in September. While researching other companies, I discovered that none of them came close to what Alert 1 had to offer. Customer service was fantastic! I feel very comfortable knowing that they are helping to take care of our mom.
Posted on 10/3/2014
Immediate response
Barbara (CT)
We find Alert 1 to respond immediately to a pushed button! Even though it was pushed accidentally. Thank you for being there for us. It is a great load off our minds to know that Alert 1 is always there.
Posted on 10/3/2014
WE are very pleased
Walter (CA)
Very pleased with the Alert1 system. The proof will be in how it works should the need arrive.
Posted on 10/3/2014
I am happy with the service
Marion (MI)
I am happy with the devise and the security it provides. Thank you
Posted on 10/3/2014
All is well
Wilma (FL)
So far I have not had to use your service. The monthly tests have been very good. Thank you.
Posted on 10/3/2014
My mother is happy
Jenene (WA)
My mother has been happy with your service. She accidentally pressed the panic button recently without realizing it, and your people contacted her immediately. It's good to know that your system works.
Posted on 10/3/2014
Alert One has saved my parents many times
Hollis D. (TX)
l am convinced Alert One has saved my parents lives many many times since we got it over a year ago. I recommend Alert One to everyone who is looking for a safety system. My sister and I especially appreciate being notified when the alarm goes off. The on call operators are always friendly and compassionate, and more importantly, always right there to help, at the push of a button. Alert One is a wonderful service!
Posted on 10/2/2014
5 Stars
Ronald (OK)
When you are a part of making my mother safe and happy, well you are 5 stars with me.
Posted on 9/25/2014
Thank you very much
Twyla (NY)
Thanks very much for your help. My mom Twyla is in the hospital but is doing better, thanks.
Posted on 9/25/2014
Overall a good service
Sharon (FL)
I didn't realize the device would be tested each month but I appreciate the monitoring.
Posted on 9/25/2014
This product is working well
Nadine (TX)
We have been very pleased! It would be great to have GPS access too.
Posted on 9/25/2014
We are pleased
Michael (AL)
Good customer service and very fast delivery.
Posted on 9/25/2014
Just great
Angeline (CA)
Can't ask for better service!
Posted on 9/25/2014