ABOVE & BEYOND My Expectations! - Kathleen (MA)
April 23, 2014 - TODAY
Hi - I did have problems with the install but they were well explained to me and quickly resolved with Alert 1's GREAT customer service and technically support. System was tested a few times and the response was ABOVE & BEYOND any expectations I may of had. Hopefully, I'll never need for this to be used or activated by my mother (Margaret), but if that does happen, than it was very reassuring to know that there was such rapid response to my mother's TEST call and contact if needed to the people listed.
My mother was very happy to know that there was "someone" out there to help her @ anytime.
Thank you to all the reps who help with placing the order, sending a replacement bracelet and especially to Kim and Dan who were both very patient with me and stayed with me through the set up to be sure it was operating correctly. Your service was phenomenal. Great Job.
You have my trust. - Virginia (GA)
April 22, 2014 - YESTERDAY
I had only had the service for a week when I needed to use it. The man on the other end of the phone got me the help I needed while reassuring me even though I'm not sure he could hear me. I hope I don't need help ever again, but if I do Alert1 is there.
Very satisfied. - Corinne (GA)
April 21, 2014
We have appreciated the professional and quick response we have always received with the alert button. It has given us much peace of mind that Rosemary has this service. Everyone has been courteous and kind. Thank you.
I highly recommend it. -Cheryl (ME)
April 21, 2014
Thank You so much for being there when my father fell and couldn't get up. He feels so safe with his Alert 1 necklace around his neck. The calls were quick and the action was swift. I have been bragging about you to all my family and friends. Thank You Again!
Alert1 was there for us. - Wanda (MS)
April 17, 2014
Service was fantastic. When my mother passed out and cut her arm an ambulance was dispatched and she was transported to the hospital. She is home now and doing well.
Very happy with the service. - Jack (KS)
April 17, 2014
Everyone I have talked to has been very knowledgeable, courteous & have answered any questions that we had. My parents have not moved back into their home yet but plan to this weekend. It is nice to have the feeling that they will be able to get help, quickly, if we are unavailable. Thank you.
Great system. - Raymond (TX)
April 17, 2014
Really great device, easy to install, operate & test. it gave me peace of mind for my aging parents which fell several times & couldn't get up.
Happy to have it. - Sharon (CA)
April 16, 2014
Easy to set up. Customer service very responsive to questions. Should be great to have in the house.
Delivery was really fast! - Janice (IN) April 16, 2014
Upon ordering your product online and providing mom's birthdate and a 4 digit code via phone message the following day, this was a seamless, time sensitive process. Mom received her Alert1 within days and my stepsister was able to assist with setup and testing. Thank you!
Great service! - Paula (KY)
June 20, 2012
In 2007, I ordered the Alert1 for my mother, who really did not want it. In September 2007, she slipped out of a chair and she pushed the button as she was unable to get off the floor. Her call for help was answered promptly and Alert1 notified my brother who was able to get her up. Needless to say, she never said another word about wearing it, in and in fact, if we forgot to put it on her, she would remind us.
Gave me peace of mind. - DeeDee (AR)
June 13, 2012
After researching many "help" systems for my parents, we decided to call Alert1. It was the best decision we ever made! I cannot express enough how wonderful the customer service people are and the caring manner in which they treat you. Trust me when I say that Alert1 has given us total Peace of Mind, knowing that our parents will have help with the push of a button should an emergency arise.
Invaluable service. - Willett (CA)
April 20, 2012
My dad was minutes away from dying when he pushed the Alert1 button – you saved his life.
Thank You! - Opal (WA)
September 13, 2012
Every older adult should carry an alert button around their necks. Thank you!
Great user-friendly system. - Elaine (IL)
March 16, 2012
Alert1 provided incredible peace of mind and responsive service to our family. My 88 year old mother, who wanted to live independently, knew help was a button-push away. The system was user-friendly, very economical and thoroughly professional. We did a lot of research before selecting Alert1. We highly recommend the company.
Wonderful service for my mother. - Susan (TX)
February 13, 2012
My mother’s wishes were to always live in her own home, but when she began having heart problems in 2009, we worried because she lived alone. Alert1 allowed her to stay in her own home for 2 ½ more years until she passed away in December 2011.
Glad to have it. - Herbert (FL)
March 13, 2012
We just joined Alert1 and 30 days later, my wife fell and your system worked very well. We are grateful for your support. Thanks.
Alert1 kept my mother safe. - Juanita (TX)
January 1, 2012
After my dad passed away, we purchased an Alert1 system for my mother. She fell several times and would push her button and in no time at all, EMT was there. Most of the time she just took a tumble but all was fine. Alert1 always called my sister and me to tell us of her fall. It was most comforting to know EMT was already with her while we were in route to her house. In June my mother fell and used her Alert1 – she insisted she was fine, but EMT took her to the hospital where they found she had a broken pelvis. I can’t praise Alert1 enough for being there for my mother.
What a lifesaver! - Helen (MA)
October 22, 2011
Shortly after I got my Alert1, I adopted a dog. One morning when she stepped into my snow-filled yard she seemed unable to get out. I was concerned and foolishly stepped out and closed the slider behind me. I was in my night clothes. When the dog saw me, she freed herself, but I could not open the slider. I called for help but my neighbors didn’t hear me. I was cold and scared, but then I remembered my medical alert button. I pressed the button and the firemen showed up in minutes. They opened the door and wrapped me in a blanket.
The best customer service. - Ky (VA)
December 10, 2011
My family subscribed to Alert1 to enable my 97-year old mother to live independently, while affording her kids peace of mind. Every communication I had with the Alert1 staff was like talking to an extended family member—they were personable, responsive, and very efficient. Your organization is a model for customer service and value.
Didn't know how much I actually needed it. - Elizabeth (TN)
September 4, 2011
I am a 92-year-old woman and I've had Alert1 for several years at the insistence of my family. I lived alone in a two-story home and they feared I would fall on the stairs or in the basement. I thought it was a waste of money! But, it was worth the cost and more when I fell in my bedroom at 4AM, hitting my face and dislocating my hip. I pressed the alert button and my neighbor came to my assistance. Without Alert1, there is no telling how long I might have had to lie there before being found. I am now in an assisted living apartment, but I shall keep my medical alert. I have used it twice here when I fell and could not reach the bell cord. I can’t imagine not having Alert1—I preach this to anyone who will listen!"
So glad to feel protected. - Eleanor (FL)
July 1, 2011
Abount two years ago I took a fall. At the time I did not have a medical alert system. I spent the whole night on the floor, unable to get up, until friends found me the next morning. I took another fall about a year ago. This time I was wearing my Alert1 pendant. It worked as advertised and the paramedics got into my home using the lock box key. What a difference!