The Alert1 Customer Satisfaction Promise

Alert1 is committed to providing peace of mind to our customers: seniors who want to continue living in the homes they love, the friends and relatives of these seniors who want to make sure their loved ones can get help quickly, even if they live alone, and people who just want to feel secure in their our home.

Many companies offer medical alert systems. Read on and see for yourself the many reasons why Alert1 is the best choice and why you should join the Alert1 family.

An Enduring Business: Several of our competitors claim to have been providing medical alert systems for a long time, when it’s simply not true. We have been dedicated to the medical alert system business since 1988.

Better Business Bureau: We have been accredited by the BBB for 10 years and qualify for an A+ rating. BBB awarded this A+ rating because of the low number of complaints filed about us with the BBB, relative to other businesses of our size, and because we quickly respond to and resolve the complaints.

Shop and buy the way you like: Our website and our sales center are open 24 hours a day, 7 days a week.

30-Day Money Back Guarantee: You may cancel your service and receive a full refund of your service plan costs if you call us and cancel within 30 days. We will provide you with a prepaid shipping label to return the system to Alert1. After we receive your system, we will refund your service plan payment.

Refund Policy: Please note that service fees are not refundable after the first 30 days, so choose the most appropriate service plan for you.

Shipping Policy: Alert1 offers free standard shipping on our medical alert console if you buy either our quarterly and annual service plans. Typically any order received by 4:00 Eastern time is shipped that same business day.

Privacy: Alert1 is committed to protecting your personal information. Please review our Privacy Policy for details.

Unsolicited Email or Phone Calls: We will not sell or provide your contact information to another company or even an affiliated company.  

Free Technical Support: Our tech support is always available. Or, choose Get Technical Support on our Contact Us page for other ways to connect with our team if you have any questions or concerns about your Alert1 medical alert system.

Commitment to Your Satisfaction:  Alert1 is a trusted and affordable provider in medical alert systems. Become an Alert1 customer and see firsthand how we work hard every day to earn the trust of our customers. Learn more about our commitment to promptly addressing customer complaints.

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