Medical Alert Systems from Alert1

The battery in your new unit may take up to 48 hours to charge fully. The red alarm/status light will flash while the battery is charging. If the light is still flashing after 48 hours, press the cancel button. If the light still does not stop flashing, please call Customer Service at 1-800-693-5433.

The battery in your medical alarm console is recharging. If the light is still flashing after 48 hours, press the "Cancel" button. If the light still does not stop flashing, please call Customer Service at 1-800-693-5433.

No. The alarm console uses your phone line to send alarms to our monitoring center. If your phone line is not working, your alarm will NOT be received.

Yes. The alarm console has a backup battery that insures that the medical alert base station will continue to operate in the event of a power outage. As long as the green power light is on and the telephone line is working, your medical alert system is working.

Some units have a “Test” light that will flash if you have not tested your system for more than 30 days. Press the help button on your emergency pendant or wristband every month to test your system.

Simply press the help button on your emergency pendant or wristband and wait for an operator to speak with you. Tell the operator you are testing your system. Do NOT press the cancel button.

We recommend testing your system every month to make sure your unit is working properly. There is no charge for testing your system.

Operators will verify your address during any non-emergency call to make sure we have your current address in case of an emergency.

Any time your system sends a trouble signal to our monitoring center we will contact you to ensure your system keeps working.

If the battery in your emergency pendant, wristband or wall button is low your alarm console will transmit a signal to our monitoring center, in addition to notifying you. We will send the appropriate replacements at no additional cost to you.