Medical Alert Systems from Alert1

You may order medical alert service online or by calling our toll-free number: 1-866-581-4540. Knowledgeable and helpful Alert1 representatives are available to answer any questions you may have and to explain everything you need to know about our service.

Alert1 recommends that customers use standard landline phone service from a reputable national provider for their medical alarm system. While any phone line is subject to service interruptions and outages, landlines are the most reliable. WARNING: Voice over Internet Protocol (VOIP) phone service may not be as reliable or consistent as a standard land line.

The range of the Alert1 device is rated at 600 linear feet. We recommend you test the range as results may vary depending on the layout and construction materials in your home. In the event you press your emergency button but the Alert1 operator cannot hear your voice, we will follow your emergency response instructions on file.

We provide customer service, support, and medical alert monitoring in most languages, including Spanish, Chinese, French, Tagalog, Vietnamese, German, Korean, Russian, Italian and Portuguese. If you have questions about other languages, please call 1-866-541-4540.

Alert1 partners with two emergency monitoring centers, both located in the US. Our monitoring centers are CSAA Five Diamond Certified, which means they undergo a rigorous certification process each year and commit to quality standards plus random inspections by UL, a nationally recognized testing laboratory. All operators are English speakers; we also have access to translators who speak 50 other languages to cover customers who do not speak English.

Alert1 accepts credit cards and checks through automatic withdrawal (ACH). Monthly, quarterly, and annual payment options are available for your convenience.

Alert1 offer same-day shipping on orders received by 3pm ET. All orders are shipped via UPS. Expedited shipping is available.

The Alert1 medical alarm system is easy to use and easy to install. No complicated procedures or specialized tools are needed. Once you receive your medical alarm equipment, simply plug the base unit into an electrical outlet and a telephone jack.

Other medical alert companies may charge a substantial installation fee to plug in their system, but it is often unnecessary. If you do require installation assistance, we're here to help. Just call us at 1-800-693-5433 and we will walk you through the process over the phone.

Yes, Alert1 provides free medical alert monitoring service for a spouse or other additional persons in the same home. There is a one-time $39.95 fee for each additional emergency help button.

You may choose between a medical alert pendant or wristband. We also offer a medical emergency button that can be wall mounted—perfect if you are worried that you or your loved one may not always wear the personal help button.

Alert1 is responsible for all service and repair of faulty equipment, as well as battery replacements. There is no extra cost for this. The medical alarm base unit and medical emergency buttons carry a complete lifetime replacement warranty.

Alert1 offers monthly, quarterly and annual plans to meet different customer needs, backed by our satisfaction guarantee for the first 30 days. Alert1 does not offer a refund on services after the first 30 days, but also does not charge a termination fee for early cancellation of your service. You may cancel your Alert1 medical alarm service at any time by calling us at 1-800-693-5433 to obtain cancellation instructions and a return code.

Alert1 offers an emergency lock box that holds a key to your door. The lock box can be easily placed outside your home. In the event of an emergency, the Alert1 operator will give the combination to the lock box to local emergency medical personnel so that they can quickly access your home. Family and friends can also use the lock box to get a key to your home when necessary.

Yes. Alert1 provides medical alert service nationwide, so you can easily take the system with you anywhere in the U.S., whether you move permanently or between multiple residences. The Alert1 medical alarm system is very easy to unplug and reinstall. Simply notify us of your current location. You can change your address and responder information anytime and as many times as needed at no charge. (This is not recommended for changes of less than 2 weeks.) To update your information please visit My Account, or call customer support at 1-800-693-5433 M-F 8am-8pm, Sat 9:30am-6pm.

Yes. Information can be changed anytime and as many times as needed at no charge.

It is important that you notify your Alert1 representative if you have DSL. We will provide a DSL filter at no charge.

Alert1, like all medical alert systems that plug into a standard phone line, relies on a working phone connection to transmit the emergency signal. Just as you cannot make or receive calls if one of your extensions in your home is off the hook, medical alert systems cannot send a signal if any of the home phones are off the hook or engaged.

To ensure the medical alert always works, the system can be configured one of three ways:

1. Plug the most commonly used phone into the back of the Alert1 console and then disconnect other extensions in the home. If the one remaining phone that is plugged into the console is engaged or is knocked off the hook, Alert1 console can ‘seize the line’ if an emergency button is pushed, disconnect the extension, and transmit the emergency signal.
2. Have a phone line dedicated to the Alert1 console. Do not put any extensions on the line unless it is plugged into the Alert1 console.
3. Hire a professional electrician to install a RJ31X jack. This device will ensure that the Alert1 console can disconnect any extension in the home in case of emergency.